Summary
Overview
Work History
Education
Skills
Accomplishments
Languages
Certification
Interests
Timeline
CORE COMPETENCIES
Hi, I’m

MOHAMED SARFRAZ DEEDAT N A

Toronto,Canada

Summary

Dynamic and results-driven Program Manager, certified in PMP, PRINCE2, SAFe 6.0, and PSM, with 18 years of extensive experience at Tata Consultancy Services (TCS). Expertise in spearheading IT transformations, data migrations, and Smart Home initiatives across diverse regions including Canada, UAE, India, Saudi Arabia, and Malaysia. Proven track record of managing large-scale enterprise programs that foster digital innovation while aligning technology strategies with business growth objectives. Recognized for enhancing operational efficiency and customer experience through effective stakeholder management, cost optimization, and change management practices, successfully leading cross-functional teams to deliver complex projects on time and within scope.

Overview

18
years of professional experience
1
Certification

Work History

Tata Consultancy Services (TCS)

Senior Project & Program Manager
12.2007 - Current

Job overview

  • Delivered strategic IT transformation, change management, and portfolio optimization initiatives for Fortune 500 clients in insurance, telecom, banking, and retail sectors across Canada, India, Saudi Arabia, and Malaysia.
  • Worked closely with business analysts, technical teams, and key stakeholders to align Clarity PPM system with business requirements and organization goals. Led cross-functional teams to deliver complex projects on time and within budget.


KEY CLIENT ENGAGEMENTS :

  • Canada Life (Toronto, ON) : Led Strategic Portfolio Management platform implementation through Clarity PPM tool implementation (May 2023 – Present).
  • North American Projects (Metrolinx- Presto, GTAA Airports, WestJet, TTC VIVA Aero bus / Transportation): Presales Engagement Program manager for multiple stakeholders to formulate RFP responses towards respective customer proposals (Dec 2022 – May 2023).
  • Celcom Super Magento Transformation (Malaysia): Transformed the current BSS stack and delivered large-scale Smart Home and IoT initiatives through program Magneto. Experienced in managing end-to-end program lifecycles from strategy and vendor selection to deployment and post-launch optimization. (June 2016 – Nov 2022).
  • Abu Dhabi Islamic Bank (UAE): Streamlined and led change and release management processes at organizational and C level. Acts as an enabler for the effective functioning of a software development team using Agile Methodology ensuring all scrum processes are followed. (Jan 2016 – May 2016).
  • STC Telecom (Saudi Arabia): Lead demand, change of change requests, projects and programs for all departments/sections under STC (May 2011 – Dec 2015).
  • Marks & Spencer (UK): Managed DataStage development, enhancements and migration (Dec 2009 – Apr 2011).
  • The Home Depot (US): Offshore developer \ PMO for DataStage development and Mercator middleware integrations with Teradata database ( 2007 – 2009).

Education

Anna University
Chennai, India

MBA from HRM
05-2016

Anna University
Chennai, India

B.E. from EEE
05-2007

Skills

  • Proficient in Scrum and Agile methodologies
  • Skilled at Datastage, SQL and Mercator data integration
  • Change & Release Management Tools
  • ITSM tools and Service management
  • Experienced in use of Jira, Confluence for project and delivery tracking
  • Proficient in MS Project, MPP, Azure, Remedy, OneStream, Anaplan, IBM Rational, Teradata

Accomplishments

  • Spearheaded multi-million-dollar IT transformation programs for Canada Life and Celcom Axiata Networks and Saudi Telecom Company (STC) customer improving their operational efficiency and client satisfaction.
  • Recognized for driving digital transformation within telecom environments through smart connectivity and automation.
  • Successfully implemented enterprise-wide Clarity PPM optimization for Fortune 500 clients, reducing portfolio reporting time by 40%.
  • Directed high-performing teams of 20+ resources across global telecom, retail, banking and Insurance clients at multiple geographies.

Languages

English
Full Professional
Tamil
Professional Working
Hindi
Professional Working

Certification

  • PMP – Project Management Institute (PMI)
  • Certified SAFe Agilist 6.0
  • Prince2 Foundation – AXELOS
  • ITIL V3 & V4 Certified
  • Professional Scrum Master (PSM I)
  • Change Management Foundation – APMG

Interests

  • I enjoy sketching and drawing, which helps improve my creativity and attention to detail.
  • I enjoy helping others and giving back to the community.

Timeline

Senior Project & Program Manager

Tata Consultancy Services (TCS)
12.2007 - Current

Anna University

MBA from HRM

Anna University

B.E. from EEE

CORE COMPETENCIES

  • IT Project & Program Management
  • Strategic Portfolio Management (Clarity PPM & Microsoft MPP)
  • Agile & Scrum Methodologies
  • Change & Release Management
  • Stakeholder & Vendor Engagement
  • Pre-Sales & Bid Engagement
MOHAMED SARFRAZ DEEDAT N A