Mohamed Redwan Akther
QC
Summary
Dynamic professional with a proven track record in customer service and problem-solving, honed at YUL Airport and other notable positions. Excelled in high-stress situations, boosting customer loyalty through empathetic resolution of complaints. Skilled in critical thinking and customer relations, adept at turning challenges into satisfactory outcomes for all parties involved.
Overview
5
5
years of professional experience
Work History
Customer Service Representative
YUL Airport
03.2023 - 01.2024
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
Cart Pusher
Home Depot
08.2020 - 08.2021
- Maintained professional appearance of storefront by cleaning entryways, removing debris, and organizing displays as necessary.
- Removed litter from parking lot, planters and cart storage areas.
- Directed customers to appropriate areas in store to assist with locating products.
- Assisted customers in loading groceries into cars.
Baker,Barista,Cashier
Tim Hortons
02.2019 - 12.2019
- Operated cash registers and processed payments accurately.
- Complied with health and safety codes to protect staff and customers.
- Managed customer service operations, including taking orders and resolving complaints.
Education
DEP - Electrician
(CIMME)
Montreal, QC06.2025
DEP - Mecanique Automobile
Centre De Formation Professionnelle De Verdun
Montreal, QC01.2023
High School Diploma -
Saint-Henri Secondary School
Montreal, QC07.2021
High School Diploma -
Al-Rashid Islamic Institute
Cornwall, ON08.2019
Skills
Customer Service
Problem-solving abilities
Active Listening
Critical Thinking
Customer Relations
Languages
English
Native or Bilingual
French
Native or Bilingual
Bengali
Limited Working
Timeline
Customer Service Representative
YUL Airport
03.2023 - 01.2024
Cart Pusher
Home Depot
08.2020 - 08.2021
Baker,Barista,Cashier
Tim Hortons
02.2019 - 12.2019
DEP - Electrician
(CIMME)
DEP - Mecanique Automobile
Centre De Formation Professionnelle De Verdun
High School Diploma -
Saint-Henri Secondary School
High School Diploma -
Al-Rashid Islamic Institute
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