Analyze client investments across registered (RRSP, TFSA, FHSA, RESP, RDSP) and non-registered accounts, ensuring compliance with regulatory standards and identifying opportunities to optimize performance of portfolios up to $500K while maintaining compliance error rates consistently below 25%
Develop and present a Python note-taking program that standardizes client documentation, reducing average note-taking time from 15 minutes to ~3 minutes and lowering compliance issues by ~80% through structured, uniform records
Enhance team performance tracking by improving team Power BI dashboard, reducing dependency on multiple apps and ensuring more relevant KPIs for meeting discussions and decision-making
Senior Operations Specialist
TD Bank
07.2022 - 07.2023
Analyzed borrower profiles to ensure adherence with AML and internal lending regulations, identifying risks prior to loan approval and safeguarding compliance standards
Collaborated with management by interpreting and presenting departmental KPIs through internal reporting systems, providing insights that improved performance by 15% across Q1 and Q2 2023
Led a team of 2 funders in reviewing and delegating ~75 funding deals weekly, optimizing workflows by assigning tasks based on team strengths and partnering with business clients to secure exceptions that facilitated transactions and retained key relationships
Advanced Collections Officer
TD Bank
05.2020 - 07.2022
Analyzed high-arrears accounts (90+ days past due) by assessing repayment capability across multiple data points, including spending habits, credit bureau reports, and payment history
Evaluated credit risk exposure and made account-level decisions on repossession or legal escalation in line with bank policy
Contributed to process improvement by sharing best practices with peers and teammates, enhancing overall team efficiency
Education
Graduate certificate - Financial Analysis
Mcgill University
Montreal, QC
04.2026
B.Sc. - Economics
University of Montreal
Montreal, QC
06.2024
Certificate - Strategic Financial Analysis
Harvard Business School Online
Montreal
06.2025
Skills
Business Analysis & Reporting: Process Documentation, KPI Tracking, Compliance Monitoring
BI & Analytics Tools: Excel (Advanced), Power BI, Tableau, IBM Cognos, SQL, Bloomberg Terminal
Languages: French (Native), English (Fluent), Arabic (Native), Spanish (Advanced)
Team leadership, Team supervision, Training and mentoring
Accomplishments
Designed and developed note-taking program to standardize compliance records, projected to reduce documentation time from 15 minutes to ~3 minutes and lower compliance issues by ~80%
Increased departmental performance by 15% in Q1–Q2 2023 by delivering KPI insights from internal reporting systems
Expanded loan funding capacity to ~75 deals daily through workflow optimization and effective task delegation in a 2-person team
Strengthened credit risk management by analyzing 90+ day delinquent accounts using multi-source data to support repossession and legal decisions