Mohamed Hafeel Khan
Management
35/A, View Green Crescent, Etobicoke, Ontario ,Toronto
Summary
Self-motivated professional successful in seizing viable opportunities for expansion and innovation in business. Background in increasing profits, reducing costs and transforming customer service standards. Experienced in leading and supervising operational and sales teams. Talented Owner with excellent marketing, customer service and facility oversight skills and more than 18 years of experience. Highly effective and comfortable working with people at all levels in organization.
Overview
19
19
years of professional experience
Work History
Co-Owner and Managing Director
DRH Enterprises
08.2017 - Current
- Managed day-to-day business operations.
- Consulted with customers to assess needs and propose optimal solutions.
- Trained and motivated employees to perform daily business functions.
- Evaluated suppliers to maintain cost controls and improve operations.
Food and Beverage Attendant
BHMS, Business & Hotel Management School, Robert Gordon University
08.2016 - 02.2017
- F&B Service during studies
- Maintained clean and organized restaurant to comply with hygiene and health regulations.
- Collaborated with other food and beverage attendants to provide prompt, smooth and excellent service.
Senior Zone Manager –Retail Channel
Abans Group
04.2012 - 07.2016
- Analyzed and improved performance across zone using sales metrics and performance reports.
- Increased profit margin 50% through inventory control, cost control and increased route productivity.
- Developed reports of zone performance and presented data to upper management.
- Considered and approved policies to support company initiatives and overall performance.
Regional Manager
Channel, Abans Group
07.2009 - 04.2012
- Supervised staff to optimize brand expansion initiatives and productivity.
- Established and maintained operational standards for 5 locations.
- Worked diligently to resolve unique and recurring complaints, promoting loyalty, and enhancing operations.
- Managed P&L to decrease discrepancies and retain timely and under-budget project completion.
Sales Supervisor
DTV Channel, Abans Group
03.2008 - 07.2009
- Supervised staff successfully, utilizing effective communication and dynamic interpersonal skills.
- Worked jointly with team members to assist with closing sales, cross-selling and upselling of products and services.
- Trained team members in successful strategies to meet operational and sales targets.
- Effectively coached team members to reach weekly and monthly sales goals.
Senior Sales Executive
Abans Group
02.2007 - 03.2008
- Analyzed market trends in consumer industries to implement appropriate marketing and sales methods.
Sales Executive
Abans Group
02.2005 - 08.2005
- Achieved sales goals and service targets by cultivating and securing new customer relationships.
- Negotiated and closed profitable sales contracts with new and existing customers to increase loyalty and retention.
Probation Sales Executive
Abans Group
- Achieved sales goals and service targets by cultivating and securing new customer relationships.
Education
Master of Science - International Hospitality And Business Management
Robert Gordon University
England 08.2017
MSc - International Hospitality Business Management
BHMS
Luzern, Switzerland 08.2017
Diploma - Business Management, International Computing & Management
ICM
Colombo, Sri Lanka07.2013
Advance Diploma - Business Management, International Computing & Management
ICM
Colombo, Sri Lanka08.2014
Certificate of Education - Business Management
British Information of Computer Technology
Colombo, Sri Lanka01.2006
Advance Level - Business Studies
Lumbini Collage
Colombo, Sri Lanka12.2004
High School Diploma -
Lumbini Collage
Colombo, Sri Lanka12.2001
Skills
- Microsoft Office Basic Knowledge
- Customer Seating
- Lead Development
- Promotional Campaigns
Timeline
Co-Owner and Managing Director
DRH Enterprises
08.2017 - Current
Food and Beverage Attendant
BHMS, Business & Hotel Management School, Robert Gordon University
08.2016 - 02.2017
Senior Zone Manager –Retail Channel
Abans Group
04.2012 - 07.2016
Regional Manager
Channel, Abans Group
07.2009 - 04.2012
Sales Supervisor
DTV Channel, Abans Group
03.2008 - 07.2009
Senior Sales Executive
Abans Group
02.2007 - 03.2008
Sales Executive
Abans Group
02.2005 - 08.2005
Probation Sales Executive
Abans Group
Master of Science - International Hospitality And Business Management
Robert Gordon University
MSc - International Hospitality Business Management
BHMS
Diploma - Business Management, International Computing & Management
ICM
Advance Diploma - Business Management, International Computing & Management
ICM
Certificate of Education - Business Management
British Information of Computer Technology
Advance Level - Business Studies
Lumbini Collage
High School Diploma -
Lumbini Collage
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