Mohameddeeg Abdullahi
Edmonton
Summary
- Professional in customer experience, skilled in enhancing client satisfaction and loyalty. Strong background in resolving issues, implementing feedback, and improving processes. Effective team collaborator, adaptable to changing needs, and driven to achieve results. Proficient in communication, problem-solving, and customer relationship management.
- Experienced with managing customer interactions to deliver positive experiences. Utilizes effective communication and problem-solving skills to address customer needs efficiently. Track record of fostering customer loyalty through empathy and consistent support.
- A customer service professional with focus on delivering high standards and achieving results. Known for effectively addressing customer concerns and contributing to improved service processes. Strong collaborator, adaptable to changing needs, and skilled in active listening and conflict resolution. Reliable and team-oriented.
- Diligent customer service professional successful at satisfying different types of customers with creative and knowledgeable solutions. Leads teams of customer service-focused professionals to improve customer ratings, reduce complaints and increase business.
- Collaborative leader partners with coworkers to promote engaged, empowering work culture. Documented strengths in building and maintaining relationships with diverse range of stakeholders in dynamic, fast-paced settings.
- Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success.
Overview
3
3
years of professional experience
Work History
Customer Experience Associate
BMO Bank of Montreal
12.2022 - 12.2023
- Looked for additional ways to expand products to customers by upselling new products and services.
- Employed active listening skills to accurately understand customer concerns and address them effectively.
- Collaborated with team members to develop effective strategies for enhancing the overall customer experience.
- Assisted in training new employees on company policies, procedures, and best practices for delivering exceptional service.
- Asked customers questions to determine, verify and solve common problems.
- Implemented feedback from clients into actionable steps aimed at improving our products and services offering continually evolving experiences.
- Maintained an up-to-date knowledge of company offerings in order to provide relevant recommendations based on client needs.
- Utilized advanced problem-solving skills in order to troubleshoot and resolve technical-related customer inquiries.
- Drafted written correspondence and sent electronic information to customers regarding billing information and current promotions.
- Increased customer retention rates through consistent delivery of outstanding service experiences.
- Enhanced customer satisfaction by promptly addressing inquiries and providing accurate information.
Cleaner Helper
Sodexo
02.2021 - 12.2022
- Supported fellow cleaners with various tasks, ensuring efficient completion of assigned duties.
- Maintained a healthy environment for building occupants by consistently removing dust, dirt, and allergens from surfaces.
- Upheld company policies regarding safety protocols, leading to zero workplace accidents during my tenure as cleaner helper.
- Improved cleanliness and sanitation by diligently performing daily cleaning tasks.
- Completed deep cleans as scheduled, resulting in improved overall cleanliness levels within the facility.
- Enhanced workplace safety by promptly addressing spills and other hazards on floors and walkways.
- Assisted in maintaining outdoor areas such as entryways and walkways, removing debris and ensuring a welcoming first impression for visitors.
- Sorted recyclables to reduce waste and support eco-friendly initiatives.
- Reduced cross-contamination risks through proper use of color-coded cleaning materials and sanitizing equipment after each use.
- Exceeded expectations in restroom maintenance, providing clean facilities for users while adhering to strict hygiene standards.
- Contributed to a well-organized stockroom by monitoring inventory levels and promptly notifying supervisors of supply needs.
Education
High School Diploma -
Queen Elizabeth High School
Edmonton, AB06-2023
Skills
- Social media monitoring
- CRM software
- Request management
- Client advocacy
- Trend monitoring
- Policy improvement
- Experience optimization
- Computer skills
- Customer service
- Understanding customer needs
- Sales and upselling
- Customer data confidentiality
- Teamwork and collaboration
Work Objective
Looking for cleaning / janitor jobs
Languages
English
Professional Working
Timeline
Customer Experience Associate
BMO Bank of Montreal
12.2022 - 12.2023
Cleaner Helper
Sodexo
02.2021 - 12.2022
High School Diploma -
Queen Elizabeth High School
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