Mohamed Daoud
Kleinburg
Summary
Operations Manager and talented leader with 5 years of experience applying exceptional planning and problem-solving abilities toward enhancing business plans and day-to-day activities. Results-driven and resilient in developing teams while improving processes and increasing productivity. Bringing solid understanding of industry trends, excellent communication skills, talent for spotting areas in need of improvement and implementing changes with strategic approach.
Forward-thinking team leader skilled at operating departments efficiently to meet goals. Successful background matching employees with roles for maximum performance. Proactive and hardworking individual focused on continuous operational improvement.
Exceptional Operations Manager focused on successful team building, cost-cutting and operational improvements. Determined to cut costs without impacting quality of products and services. Reliable team player committed to building high-performing teams.
Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success.
Overview
23
23
years of professional experience
Work History
Operations Manager
FedEx Express Canada
04.2019 - Current
- Supervise, coordinate and control pick-up and delivery operations within the service area of the station to achieve maximum service and profit objectives. Supervise, coordinate and control warehouse and station operations and administrative duties to achieve maximum service and profit objectives. Implements and sustains best people practices to ensure a highly engaged workplace.
- Improved operational efficiency by streamlining processes and implementing cost-saving measures.
- Reduced turnaround time for project completion through effective resource allocation and team management.
- Achieved higher employee retention rates by fostering a positive work environment and providing opportunities for professional growth.
- Conducted regular performance reviews, identifying areas for improvement and developing action plans to address them.
- Led successful change initiatives, ensuring seamless transitions during organizational restructuring efforts.
- Championed safety protocols to maintain a secure working environment, reducing workplace accidents significantly.
- Managed budgets effectively, consistently delivering projects on-time and within financial constraints.
Operations Manager Assist
Federal Express Canada
03.2017 - 03.2019
- Improved operational efficiency by streamlining processes and implementing cost-saving measures.
- Reduced turnaround time for project completion through effective resource allocation and team management.
- Enhanced customer satisfaction by establishing clear communication channels and addressing concerns promptly.
- Developed strong relationships with vendors, resulting in better pricing and improved service quality.
- Coordinate Operations within service area including standard performance checks. To direct the work activities and to lead employees, provide training, coaching and mentoring to new/current employees. To assist management by performing administrative functions as required/directed.
Territory Sales Manager
MSD Global Inc
09.2009 - 03.2017
- Increased sales revenue by developing and implementing strategic territory plans.
- Established strong relationships with key clients, boosting customer retention rates.
- Conducted regular product training sessions for distribution partners, ensuring their ability to effectively sell products to endcustomers.
- Negotiated contracts with vendors and suppliers, securing favorable terms for the company.
- Organized trade shows and events within the territory to showcase company products, generating leads and increasing brand exposure.
- Provided exceptional support to existing customers, leading to increased repeat business and referrals.
- Analyzed sales data to identify opportunities for improvement and implemented targeted action plans accordingly.
Senior Mortgage Consultant/V.P. Customer Relations
West Horizon Financial
12.2004 - 12.2009
- Residential / Commercial mortgage loans Include purchase, refinance, standalone second – conventional, FHA and VA Loans
- Working with 35 different lenders and selling mortgages over 6 States, managing day-to-day volume, providing clients with products that best fit their portfolio and service to clients and demonstrating excellent work ethics.
- Enhanced loan approval rates by meticulously reviewing mortgage application documents and providing timely feedback to clients.
- Streamlined the loan origination process for faster processing times, implementing efficient document management systems.
- Consistently met monthly sales targets by proactively seeking new business opportunities and cultivating strong client relationships.
- Reduced loan processing time, conducting thorough credit analysis and collaborating with underwriters for swift approvals.
- Guided clients through the entire mortgage application process, ensuring a seamless experience from pre-approval to closing.
Swing Driver
Federal Express
05.2001 - 06.2006
- Improved customer satisfaction by maintaining punctuality and adhering to strict delivery schedules.
- Achieved safe driving records by consistently following traffic rules and regulations.
- Enhanced vehicle longevity with regular maintenance checks and repairs as needed.
- Provided exceptional customer service, addressing concerns and resolving issues promptly.
- Collaborated effectively with dispatchers, ensuring efficient communication for route planning and adjustments.
Education
BBA - Business Administration
Highline Community College.
Seattle, WA04.2001
Bachelor of Laws - Law And Justice Studies
Ein Shams University
Cairo, Egypt06.1997
Skills
- Customer Service
- Financial Management
- Program Administration
- Data Analysis
- Business Planning
- Logistics Oversight
- Performance Reporting
- Workflow Optimization
- Organizational Management
- Performance Monitoring
- Business Development
- Planning and Implementation
- Decision-Making
- Project Leadership
- Employee Motivation
Accomplishments
Award Winner of SFA Above Average Club with 98% overall Employees Satisfaction 3 Years in the row.
Languages
English
Full Professional
Arabic
Native or Bilingual
Referrals
Referrals available upon request.
Tel
(647) 300 - 4089
Core Skills And Abilities
- Corporate finance skills and knowledge
- Ability to compile, verify, analyze, interpret, and disseminate critical financial data (actual, forecast and budgeted) to all major stakeholders and in multiple currencies. Experienced in acquisition financing and mergers, competent in statutory reporting and tax-related tasks.
- Communication and leadership skills
- Communicate effectively to build relationships both internally and externally, develop strategic partnerships and provide advice at all levels of management. Proactive leadership style to meet strict deadlines and maintain a team under pressure.
Timeline
Operations Manager
FedEx Express Canada
04.2019 - Current
Operations Manager Assist
Federal Express Canada
03.2017 - 03.2019
Territory Sales Manager
MSD Global Inc
09.2009 - 03.2017
Senior Mortgage Consultant/V.P. Customer Relations
West Horizon Financial
12.2004 - 12.2009
Swing Driver
Federal Express
05.2001 - 06.2006
BBA - Business Administration
Highline Community College.
Bachelor of Laws - Law And Justice Studies
Ein Shams University
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