Summary
Overview
Work History
Education
Skills
Timeline
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MOHAMED ASHIK RAHMAN A Y

Guelph,ON

Summary

Expertise in working with large sets of data, and providing actionable business recommendations based on business analysis. Versed in web-based advertising, online marketing, and client-based marketing. Adapt analytical skills to gather information, visualize, and solve complex as well as simple problems with information available. Proficient in expressing ideas, presenting findings and recommendations in a simple form, both orally and in writing. Motivated to direct the team to achieve objectives. Ability to work independently and as part of a team with minimal direction To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.

Overview

5
5
years of professional experience
3
3
Languages

Work History

Senior Resolution Specialist

Walmart
10.2023 - 12.2023
  • Managed and resolved complex customer complaints and issues in a timely and professional manner
  • Communicated effectively with internal and external stakeholders to ensure customer satisfaction and retention
  • Analyzed customer data and feedback to identify root causes of problems and implement corrective actions
  • Developed and implemented policies and procedures to improve resolution processes and quality standards
  • Trained and mentored junior resolution specialists and provided feedback and guidance
  • Collaborated with cross-functional teams to deliver solutions and enhance customer experience

Catalog Specialist

AMAZON
05.2019 - 10.2023
  • Managed end-to-end creative projects, overseeing vendors and sellers.
  • Developed automated reports and processes using UI Path RPA bot automation.
  • Established tables and schemas in the Database and AWS Redshift.
  • Conducted root cause analysis and implemented permanent solutions through in-depth investigation.
  • Successfully migrated and executed the project offshore in India.
  • Collaborated with stakeholders from the pilot phase through project closure and standardization.
  • Identified and addressed various issues on the Amazon catalog page, resulting in increased GMS and conversion rates.
  • Regularly engaged with clients to ensure timely fulfillment of their requirements from concept to final product or service delivery.
  • Designed, customized, and integrated reports for vendors using Excel and data visualization tools.

Education

MBA - Marketing

University of Madras
India
05.2001 -

B.Com - Commerce

Loyola College
India
05.2001 -

Skills

Stakeholder Management

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Timeline

Senior Resolution Specialist

Walmart
10.2023 - 12.2023

Catalog Specialist

AMAZON
05.2019 - 10.2023

MBA - Marketing

University of Madras
05.2001 -

B.Com - Commerce

Loyola College
05.2001 -
MOHAMED ASHIK RAHMAN A Y