Summary
Overview
Work History
Education
Skills
Languages
Interests
Timeline
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Mohamed Anis Hamdi

Montreal,QC

Summary

Dynamic AI Chat Bot Trainer at Outlier with a proven track record in expert troubleshooting and client relationship building. Enhanced system performance through effective communication and collaboration. Recognized for achieving high first-contact resolution rates and implementing ticketing system improvements, ensuring swift support and minimal downtime for users.

Overview

7
7
years of professional experience

Work History

AI Chat Bot Trainer

Outlier
08.2023 - Current
  • Managed competing deadlines with efficiency.
  • Composed original written material for various types of publications and submitted for approval by supervisor, editor or publisher.
  • Label or annotate math questions, answers, or step-by-step solutions.
  • Create or rate multiple-choice questions or open-ended problems.
  • Record high-quality audio of yourself reading math prompts, explanations, or answers.

Technical Support Analyst

SSC Canada (NFR)
11.2022 - 07.2023
  • Maintained high levels of customer satisfaction through empathetic listening and effective communication skills.
  • Resolved complex technical issues for clients, enhancing overall system performance.
  • Offered remote support for cloud-based and web-based clients via phone, email, and chat.
  • Collaborated with cross-functional teams to develop solutions for recurring technical problems.
  • Provided remote assistance to customers in resolving software and hardware issues, ensuring minimal downtime.

Help Desk Support Specialist

Technicolor
04.2022 - 07.2022
  • Achieved high first-contact resolution rates by utilizing strong technical knowledge and problem-solving skills.
  • Built strong relationships with clients through excellent communication skills and empathy toward their technical challenges.
  • Ensured compliance with company policies regarding data security during interactions with customers.
  • Developed and maintained an up-to-date knowledge base to provide accurate information and guidance to customers.
  • Demonstrated flexibility in adapting to changing priorities or new procedures within the organization.

Desktop Support Technician

Teleperformance (Apple Contract)
07.2020 - 03.2021
  • Participated in ongoing training programs to stay current with Apple product advancements and updates.
  • Delivered exceptional customer service experiences, resulting in positive reviews and referrals from satisfied clients.
  • Conducted workshops for new Apple product users, fostering a supportive learning environment for all participants.
  • Guided customers through software updates and troubleshooting processes patiently, ensuring they were confident about using their Apple devices.
  • Handled high-pressure situations gracefully, addressing customer concerns promptly while maintaining a professional demeanor at all times.

Computer Helpdesk Technician

Asurion
10.2018 - 04.2019
  • Collaborated with the cybersecurity team to promptly address and mitigate potential threats, safeguarding company data and systems from unauthorized access.
  • Assisted customers with password resets and account management tasks while maintaining strict adherence to security protocols.
  • Implemented ticketing system improvements that led to more accurate tracking of support requests and faster response times.
  • Reduced downtime for end-users by promptly addressing hardware failures and performing necessary repairs or replacements.
  • Used ticketing systems to manage and process support actions and requests.

Education

Computer Science Bachelor -

Laval University
Laval, QC

DEP - Helpdesk Support

Teccart
Montreal, QC
06-2018

Skills

  • Advanced troubleshooting
  • Client relationship building
  • Software installation
  • Network connectivity
  • Device configuration
  • Cross-functional support
  • Hardware repair
  • Teamwork
  • Apple product expertise
  • Teamwork and collaboration
  • Customer service
  • Problem-solving

Languages

English
Full Professional
French
Full Professional
Arabic
Native or Bilingual

Interests

  • I like working with my hands and fixing things
  • Team Sports
  • Video Gaming
  • Playing Sports
  • Swimming
  • Strategy Games
  • Gym Workouts
  • Watching Movies and TV Shows
  • Music
  • Personal Development and Self-Improvement

Timeline

AI Chat Bot Trainer

Outlier
08.2023 - Current

Technical Support Analyst

SSC Canada (NFR)
11.2022 - 07.2023

Help Desk Support Specialist

Technicolor
04.2022 - 07.2022

Desktop Support Technician

Teleperformance (Apple Contract)
07.2020 - 03.2021

Computer Helpdesk Technician

Asurion
10.2018 - 04.2019

Computer Science Bachelor -

Laval University

DEP - Helpdesk Support

Teccart

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Mohamed Anis Hamdi