Mohamed Amir Mostefai
Toronto,ON
Summary
Client-focused and results-driven Customer Service Professional with extensive experience in customer engagement, business operations, and relationship management. Over six years of progressive responsibility in high-paced service environments, delivering exceptional support and ensuring client satisfaction. Proven ability to solve problems, manage teams, and communicate effectively across diverse populations. Adept in hospitality, customer retention, and service delivery improvements. Fluent in Arabic and French with strong working proficiency in English.
Overview
8
8
years of professional experience
Work History
Owner & Customer Experience Manager
Fleur d’Eden Restaurant
05.2022 - 02.2025
- Led front-of-house operations, ensuring seamless customer experience and event coordination.
- Resolved client issues with professionalism, resulting in increased customer loyalty and positive feedback.
- Oversaw reservations, special requests, and tailored services for weddings, corporate events, and celebrations.
- Trained and supervised service staff on customer service standards and hospitality protocols.
- Collaborated with partners and vendors to deliver personalized experiences for clients.
Business Development Manager
GS1 Algeria
04.2017 - 09.2021
- Built strong client relationships and managed communication pipelines for national and international partners.
- Coordinated onboarding processes and maintained after-sales service and satisfaction.
- Promoted organizational services through meetings, presentations, and industry event participation.
- Provided support in contract drafting, execution, and follow-up with clients and institutions.
Education
Bachelor of Science - Electronics and Telecommunications
University of Science and Technology Houari Boumediene
01.2017
Skills
- Customer Relationship Management
- Conflict Resolution and Problem Solving
- Verbal and Written Communication
- Multichannel Support (Email, Phone, In-person)
- Service Recovery and Retention
- Team Leadership and Staff Training
- MS Office and Technology Tools
- Bilingual Support (Arabic/French/english)
- Relationship building
Additional Information
Open work permit application in process / Available for relocation, Comfortable working in diverse, multicultural environments, Physically active and interested in health and wellness trends
Languages
Arabic
Native or Bilingual
French
Native or Bilingual
English
Professional Working
Personal Information
Status: Permanent Resident of Canada (authorized to work without restriction)
Timeline
Owner & Customer Experience Manager
Fleur d’Eden Restaurant
05.2022 - 02.2025
Business Development Manager
GS1 Algeria
04.2017 - 09.2021
Bachelor of Science - Electronics and Telecommunications
University of Science and Technology Houari Boumediene
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