MOHAMED AMINE DJEBBAR
Terrebonne,Canada
Summary
Experienced Glass Claims Representative skilled in addressing customer concerns and improving claims workflows. Demonstrated resourcefulness in fraud detection and operational enhancements. Effective in building partnerships with repair shops, resulting in prompt resolutions and higher customer satisfaction rates.
Overview
4
4
years of professional experience
Work History
Glass Claims Representative
Driven Brands Inc
Laval, QC
03.2024 - Current
- Communicate with customers to gather necessary claim information, and process glass claims efficiently using company tools and methods.
- Cooperate with glass repair shops across the country to finalize claims estimates, and handle file submissions for approval.
- Resolve customer complaints and inquiries regarding claim status promptly and professionally.
- Assisting customers with glass replacement or repair appointment bookings with company's certified glass repair shops.
- Rectified payment delays associated with glass repair bills.
- Identified potential frauds by analyzing inconsistencies among submitted documentation or statement discrepancies given by claimants.
- Developed strategies for improving processes related to glass claim handling operations.
Administrative Assistant
Insurance Auto Auction Inc
Laval, QC
07.2023 - 03.2024
- Gathered and analyzed fee estimates from auto repair shops for total loss vehicles, ensuring accurate decision-making.
- Streamlined processes by communicating effectively with various insurance companies to resolve issues.
- Responded to inquiries via telephone and email, ensuring timely follow-up through call and message forwarding.
- Coordinated with towing services to facilitate efficient vehicle transport, optimizing acquisition process.
- Fostered strong relationships with repair shops to enhance collaboration and operational efficiency.
Glass Claims Representative
Driven Brands Inc.
Laval, QC
06.2022 - 06.2023
- Communicate with customers to gather necessary claim information, and process glass claims efficiently using company tools and methods.
- Cooperate with glass repair shops across the country to finalize claims estimates, and handle file submissions for approval.
- Resolve customer complaints and inquiries regarding claim status promptly and professionally.
- Rectified payment delays associated with glass repair bills.
Electronic Sales Associate
Staples
Lachenaie, QC
09.2021 - 06.2022
- Facilitated customer selection and purchase of electronics through personalized recommendations.
- Managed inventory levels and restocked shelves to maintain product availability.
- Arranged merchandise for display to highlight new styles, attract customers, and enhance sales.
- Maintained cleanliness of work area and ensured proper organization of merchandise displays.
- Demonstrated key features and benefits of devices to aid informed decision-making.
- Resolved inquiries, troubleshot issues, and provided after-sales support to enhance shopping experience.
Education
Bachelor of Arts - Business Technology Management
true
Montreal05-2029
High School Diploma -
Abu Dhabi
Abu Dhabi06-2021
Skills
- Autonomous
- Professional
- Goal oriented
- Organized
- Team spirit
- Decision-making
Software
- Five9
- Vision
- Vonage
- AS400
- Word
- Excel
- Powerpoint
- Outlook
Languages
- English: Advanced
- French: Advanced
- Arabic: Intermediate
Volunteer Supervisor – ADIPEC Abu Dhabi International Petroleum Exhibition & Conference 2020
- Participated in crowd control efforts to help maintain a safe and organized environment for attendees.
- Provided guidance to junior volunteers when needed, offering assistance and ensuring everyone understood their roles.
- Supported with event setup and breakdown, contributing to the proper handling of materials and resources.
Head of Sports Department - SABIS Abu Dhabi 2020–2021
- Led sports activities for Grades 1–12 during my senior year.
- Organized events for International Day, National Day, and other school celebrations.
- In charge of sports, teams, safety of all participants, and made sure everything ran smoothly across all events.
Timeline
Glass Claims Representative
Driven Brands Inc
03.2024 - Current
Administrative Assistant
Insurance Auto Auction Inc
07.2023 - 03.2024
Glass Claims Representative
Driven Brands Inc.
06.2022 - 06.2023
Electronic Sales Associate
Staples
09.2021 - 06.2022
Bachelor of Arts - Business Technology Management
true
High School Diploma -
Abu Dhabi
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