Mohamed Ali Husain

• Supervised operations staff and kept employees compliant with company policies and procedures.
• Conducted regular performance reviews, identifying areas for improvement and developing action plans to address them.
• Enhanced customer satisfaction by establishing clear communication channels and addressing concerns promptly.
• Analyzed and reported on key performance metrics to senior management.
• Oversaw facility maintenance, ensuring optimal functionality of equipment and infrastructure at all times.

Managed a team of customer service representatives,handling customers concerns on a daily basis, conducting regular performance evaluations for my team, identifying areas for improvement and coaching.

Assisted with pricing questions, inventory availability and changes to existing order and shipping information.

Increased team productivity by providing ongoing training and support to customer service representatives. Collaborate with sales team to increase sales and revenue.

Reduced customer complaints by proactively identifying and addressing common issues with CS team and operations team.