MOHAMED AHMED SAMATAR
Toronto,ON
Summary
Accomplished in enhancing customer satisfaction and streamlining route planning, I leveraged excellent navigation and customer service skills during my tenure at Uber Transportation. Achieved high customer ratings by prioritizing safety and efficiency. Demonstrated patience and understanding, fostering positive relationships and maintaining punctuality, significantly contributing to operational excellence.
Overview
11
11
years of professional experience
Work History
Uber Driver
Uber Transportation
09.2018 - Current
- Developed strong communication skills while interacting with diverse groups of riders daily.
- Responded to passenger concerns and complaints politely and professionally.
- Followed company guidelines and policies when interacting with passengers.
- Assisted passengers with loading and unloading luggage for enhanced customer care.
- Built and maintained positive relationships with passengers by providing friendly and professional service.
- Placed safety as top priority for rides and followed community guidelines for engaging emergency personnel.
- Achieved high customer ratings on post-trip surveys for timeliness, vehicle cleanliness, and customer service.
- Maintained excellent ratings from passengers by consistently delivering friendly service and timely pickups.
- Built rapport with passengers through engaging conversations, fostering a sense of trust and reliability in service delivery.
- Improved rider satisfaction by maintaining a clean and comfortable vehicle environment.
- Navigated complex urban environments confidently, ensuring seamless transportation experiences for passengers.
- Used GPS to determine fastest route to destinations in order to save riders money and maximize availability.
- Checked vehicles for adequate supply of fuel, oil and other necessary fluids.
- Observed city, street and highway driving regulations and took necessary driving precautions when transporting customers.
- Responded with ease to sudden changes in routes and schedules.
- Planned routes based on knowledge of local areas, GPS information, and customer preferences.
Housekeeping Cleaner
Hallmark Housekeeping Services Inc.
08.2017 - 09.2018
- Collaborated with team members to complete daily tasks quickly and effectively for maximum productivity.
- Developed strong working relationships with colleagues across various departments including front desk staff, maintenance teams, laundry, and management.
- Reported maintenance issues encountered in rooms or common areas to management for prompt resolution.
- Increased overall cleanliness ratings by consistently meeting or exceeding housekeeping performance standards.
- Promoted open communication with supervisors about any concerns or suggestions for improvement within the housekeeping department.
Driver
DAHABSHIL GROUP
02.2016 - 05.2017
- Followed all relevant traffic laws and safety regulations.
- Utilized GPS and other navigation tools to plan routes and stay on schedule.
- Achieved safe driving records by consistently following traffic rules and regulations.
- Delivered goods and products to customer on time and in excellent condition.
- Streamlined vehicle inspection process before each shift with thorough checklists to identify potential issues proactively.
- Drove safely in various weather and road conditions to avoid accidents.
- Answered, scheduled, and responded to reservation calls at specific times and locations.
DRIVER
OMAR CO.
02.2013 - 12.2015
- Followed all relevant traffic laws and safety regulations.
- Utilized GPS and other navigation tools to plan routes and stay on schedule.
- Achieved safe driving records by consistently following traffic rules and regulations.
- Delivered goods and products to customer on time and in excellent condition.
- Cleaned and maintained vehicle and assessed vehicle for damage after each shift.
- Maintained professional and friendly demeanor during deliveries to uphold company reputation.
- Improved customer satisfaction by maintaining punctuality and adhering to strict delivery schedules.
- Followed proper safety procedures and protocols while loading, unloading and operating vehicles.
- Developed strong relationships with clients, fostering trust through professionalism and reliability in transportation services provided.
- Upheld high standards of cleanliness within the vehicle''s interior/exterior appearance, providing a professional image for the company at all times.
- Demonstrated strong knowledge of geography and local roads for optimal route selection.
- Completed routine pre- and post-trip inspections to evaluate vehicles and assess maintenance needs.
- Ensured timely deliveries by strictly following routes, using GPS navigation systems, and staying updated on road conditions.
- Kept detailed mileage and fuel reports to track overall fuel costs.
- Navigated challenging weather conditions safely while maintaining on-time delivery performance rates.
- Streamlined vehicle inspection process before each shift with thorough checklists to identify potential issues proactively.
- Drove safely in various weather and road conditions to avoid accidents.
- Generated consistent referrals and repeat business by providing friendly and fast service.
Education
High School Diploma - Science
Farah Omar High School
Gabilay Somalia06.2016
Skills
- Schedule Management
- Excellent navigation
- Patience and understanding
- Customer Service
Languages
English
Elementary
Mohamed Samatar
SUMMARY
Experienced Truck Driver offering solid work ethic, safe driving history and stable background in driver
transportation roles. Knowledgeable about trucks and trailers, including loading, unloading and securing different types of products. Well-coordinated in handling all customer, documentation and business needs.
Responsible Truck Driver with expertise in planning routes, resolving customer service issues. Bringing 12 years of related experience, advanced inspection skills and defensive driving abilities. Service-oriented with strong attention to detail and systematic approach to safety.
Equipment Operation Materials
Transport Document Management Load
Security
Timeline
Uber Driver
Uber Transportation
09.2018 - Current
Housekeeping Cleaner
Hallmark Housekeeping Services Inc.
08.2017 - 09.2018
Driver
DAHABSHIL GROUP
02.2016 - 05.2017
DRIVER
OMAR CO.
02.2013 - 12.2015
High School Diploma - Science
Farah Omar High School
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