Mohamed Abdi Besey
Toronto,ON
Summary
Knowledgeable individual with deep familiarity of espresso machine, blender and coffee maker operations. Customer-oriented candidate recognized for delivering high-quality service to promote cafe's culture, values and mission. Consistently receives excellent feedback and praise from customers. Motivated Service Worker with exceptional social skills, communication abilities and customer service background. Dedicated to following health and safety guidelines and handling food items properly. Pursues every opportunity to support team members and proactively address issues.
Overview
5
5
years of professional experience
Work History
Barista
Tim Hortons
05.2020 - 02.2023
- Controlled line and crowd with quick, efficient service.
- Helped management keep adequate supply on hand by notifying of shortages.
- Trained new team members with positive reinforcement and respectful, encouraging coaching.
- Learned special recipe items and seasonal offerings to best meet customer needs.
- Explained beverage preparation and offered samples to help customers choose ideal items.
- Packaged bagels, muffins and other food items for customer purchase.
- Maintained regular and consistent attendance and punctuality.
- Prepared specialty drinks such as cappuccinos, lattes and mochas
Line Cook
Popeyes Chicken
09.2019 - 03.2020
- Checked for quality, kept track of old and new items and rotated stock to confirm freshness of food and ingredients.
- Maintained well-stocked stations with supplies and spices for maximum productivity.
- Plated and presented all dishes to match established restaurant standards.
- Checked food temperature regularly to verify proper cooking and safety.
- Maintained high food quality standards by checking delivery contents to verify product quality and quantity.
- Prepared food items in compliance with recipes and portioning control guidelines.
- Monitored food quality and presentation to maintain high standards.
Merchandise Associate
Metro Grocery Store
09.2017 - 07.2019
- Generated weekly, monthly and quarterly sales reports to highlight milestones and activities.
- Verified products appeared at correct locations in proper quantities.
- Collaborated with store managers to devise store layouts and establish aesthetic appeal.
- Answered customer questions regarding store merchandise, department information, and pricing.
- Organized store merchandise racks and displays to promote and maintain visually appealing environments.
- Removed damaged, out-of-code, not-in-set and discontinued items from displays.
- Used pallet jacks to move and position merchandise.
Education
High School Diploma -
Nairobi Boys High School
Nairobi11.2015
Skills
- Station Preparation
- Resolving Complaints
- Blending Methods
- Complex Problem-Solving
- Equipment and Store Cleaning
- New Hire Training
- Equipment Checks and Assessments
- Operations Analysis
- Reading Comprehension
- Guest Satisfaction
Playing basketball, reading, Standup Comedy
I like playing basketball, watching standup comedy or reading in my free time.
Timeline
Barista
Tim Hortons
05.2020 - 02.2023
Line Cook
Popeyes Chicken
09.2019 - 03.2020
Merchandise Associate
Metro Grocery Store
09.2017 - 07.2019
High School Diploma -
Nairobi Boys High School
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