Mohamed Zulfika
Toronto,Canada
Summary
Dedicated professional with a proven ability to deliver outstanding guest services and create welcoming atmospheres. Skilled in communication and problem-solving, adept at addressing guest needs efficiently. Demonstrated success in cultivating positive guest experiences and upholding top-notch service standards.
Overview
14
14
years of professional experience
Work History
High School Teacher
Cannan Global Academy
01.2019 - 01.2024
- As a goal and learner-oriented teacher, taught psychology, designing your future, function, calculus, chemistry, physics and biology in line with student’s needs, capacities, and parents’ concerns.
- Developed related curriculum materials for online & in-person teaching psychology, sociology and anthropology, career and designing your future, chemistry, and biology.
- Kept updated with technological knowledge and skills needed for online teaching and course development.
Concierge and Security Services
Paragon Security
01.2018 - 01.2023
- As a first line of customer service representative, answered questions, assisted with services, or proactively connected clients with the right service team
- Taking care of tenants, facilities, and property by patrolling the promises, maintaining access control and reviewing cameras.
- Cared and helped people with empathy through meaningful relationships and attention to detail to deliver the best service to make a difference to clients, self, and employer.
- Took extra miles to find the right and appropriate solutions for the day-to-day needs of residents
- Socialization with tenants in a manner which meets the individual needs of each tenant, while maintaining and valuing their respect and dignity.
- Observe policies to ensure own safety, refuse unsafe work and promote tenant safety.
- Promote and maintain an atmosphere of harmony and a home-like environment.
- Encourage the involvement of tenants’ families and friends in the tenant’s lives.
Instructor and Academic Support
Frontier College
01.2018 - 01.2019
- Taught Physics and Maths and developed assessment material and evaluated
- Instructed students at virtual or face-to-face learning settings and conferences.
- Broke up the monotony of training by encouraging involved students’ participation.
- Broke students up into small groups and gave assigned tasks to keep them involved.
- Used Power Points, multimedia, videos and props to keep interest level high.
- Incorporated humour and comedy into the subject matter whenever possible.
- Asked direct questions to individuals to start learner’s involvement.
- Incorporated physical breaks including group-led stretching standing and walking around.
Seniors’ Program and Outreach Coordinator/ Substance Abuse and Gambling Counselor
Vasantham-Tamil Seniors Wellness Center at Mid Scarborough Hub
01.2010 - 01.2016
- Facilitated more than 100 group sessions with clients, parents, family members
- Counselled more than 600 clients and had outreach workshops with more than 30 organizations
- Documented intake, case management, and assessment reports; kept confidently and sent the report to funders and to management.
Education
Certified Security Guard License -
Certification of College Teacher Training - Adult teaching
George Brown College
01.2016
Ph.D. - undefined
University of New England
01.2008
Skills
- Excellent Communication:
- Leasing agents interact with potential and current tenants daily, so clear and effective communication is essential, both written and verbal
- Customer Service:
- Providing excellent service to tenants is vital for building positive relationships and ensuring a smooth leasing process
- Interpersonal Skills:
- The ability to build rapport and connect with people is important for understanding tenant needs and addressing concerns
- Active Listening:
- Understanding tenant needs and concerns requires active listening and the ability to respond appropriately
- Negotiation:
- Leasing agents often negotiate lease terms, so strong negotiation skills are beneficial
- Organizational and Administrative Skills:
- Organization
- Time Management:
- Attention to Detail:
- Problem-Solving
- Computer Literacy
- Sales Skills
- Real Estate Knowledge
- Adaptability
- Teamwork
Languages
English
Full Professional
Tamil
Native or Bilingual
Sinhala
Professional Working
Timeline
High School Teacher
Cannan Global Academy
01.2019 - 01.2024
Concierge and Security Services
Paragon Security
01.2018 - 01.2023
Instructor and Academic Support
Frontier College
01.2018 - 01.2019
Seniors’ Program and Outreach Coordinator/ Substance Abuse and Gambling Counselor
Vasantham-Tamil Seniors Wellness Center at Mid Scarborough Hub
01.2010 - 01.2016
Ph.D. - undefined
University of New England
Certified Security Guard License -
Certification of College Teacher Training - Adult teaching
George Brown College
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