Mohamed Waseem
Cambridge,Canada
Summary
Results-oriented professional with extensive experience in logistics coordination, sales, and B2B account management. Demonstrated success in delivering client-focused solutions, building lasting relationships, and driving revenue growth. Skilled in leveraging CRM tools and consultative selling techniques to consistently exceed targets. Seeking to contribute expertise to a logistics or sales role that values customer retention and strategic growth.
Overview
9
9
years of professional experience
Work History
Logistics Coordinator
Challenger Motor Freight
03.2023 - Current
- Acted as the primary liaison between carriers and internal teams, ensuring clear communication and the timely resolution of logistics issues.
- Tracked orders and proactively notified customers of status updates or potential delays, maintaining high satisfaction levels.
- Reviewed and accepted load tenders, ensuring accurate load and freight information, while identifying fleet and third-party carrier availability.
- Tracked and traced shipments, providing proactive updates to clients and addressing potential issues to enhance customer satisfaction.
- Utilized TMW for managing LTL and FTL shipments, inputting and retrieving load data efficiently to ensure smooth operations.
- Updated pickup and delivery schedules, managed claims, and accurately recorded lumper (invoice) charges in customer portals.
Sales Executive, Corporate Sales
Rose Hotels Group
05.2018 - 02.2023
- Developed and managed a client base, securing business to meet or exceed revenue goals.
- Negotiated rates and services, ensuring contracts and agreements were aligned with client needs.
- Generated proposals, handled inquiries, and facilitated site inspections and presentations.
- Collaborated with hotel departments to ensure seamless service delivery.
- Produced sales reports and forecasts, tracking performance against targets.
- Represented the hotel at trade shows, conventions, and sales trips to drive business growth.
- Ensured post-departure client satisfaction to secure future bookings.
- Implemented and created promotions to stimulate repeat business and attract new business travel accounts.
Reservation Sales Agent
Wyndham Hotels & Resorts
03.2016 - 04.2018
- Recognized as Upselling Champion three times for consistently exceeding sales targets.
- Achieved excellence in meeting room sales quotas, initiating proactive outreach to prospective clients and effectively closing deals.
- Increased revenue with upselling techniques and promoting additional services or packages to guests during the reservation process.
- Maximized efficiency in handling high call volume, ensuring each guest received prompt attention while maintaining accuracy in reservations.
Education
Master of Business Administration -
Cardiff Metropolitan University
Skills
- Sales
- Customer Service
- Logistics Coordination
- Negotiation
- Problem-solving
- Teamwork
- Time Management
- Problem-Solving
- Shipment Tracking
- Contract Negotiation
Timeline
Logistics Coordinator
Challenger Motor Freight
03.2023 - Current
Sales Executive, Corporate Sales
Rose Hotels Group
05.2018 - 02.2023
Reservation Sales Agent
Wyndham Hotels & Resorts
03.2016 - 04.2018
Master of Business Administration -
Cardiff Metropolitan University
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