Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Mohamed Sylla

Pointe-aux-Trembles,QC

Summary

Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Overview

6
6
years of professional experience

Work History

Handyman

TaskRabbit
08.2023 - Current
  • Enhanced property functionality by performing regular maintenance and repairs on buildings and equipment.
  • Improved efficiency with proper preparation and pre-painting tasks, ensuring a smooth process.
  • Performed minor wall repair, installed drywall, and applied wallpaper.
  • Removed and repaired carpet and wood flooring.
  • Installed cabinets and shelving units in homes and offices to provide additional space and organization.
  • Assembled and installed new furniture for client's living room to improve comfort and and functionality.
  • Performed basic landscaping tasks, such as mowing, snow plowing, gardening, pulling weeds, and watering lawns for [Number] square foot facility.

Delivery Driver

Matelas Super Prix
02.2023 - 07.2023
  • Delivered packages to customer doorsteps and business offices.
  • Completed on-time deliveries by choosing best and most efficient routes.
  • Improved customer satisfaction by ensuring timely and accurate deliveries of products.
  • Read maps, followed oral, and written instructions and used GPS technology to make deliveries.
  • Loaded truck and properly secured items to prevent damage for deliveries.
  • Worked scheduled hours as required and took on available shifts during holidays and busy periods.
  • Operated light trucks to deliver loads as far as 40 miles from home location.

Customer Resolution Generalist

IKEA CANADA LIMITED PARTNERSHIP
12.2018 - 04.2023
  • Displayed strong telephone etiquette, effectively handling difficult calls.
  • Answered questions and informed customers of current sales and promotions.
  • Provided customer service and issue resolution to increase QA satisfaction levels.
  • Consistently met service team sales targets and call handling quotas consistently.
  • Exceeded team goals and collaborated with staff to implement customer service initiatives.
  • Investigated technical issues using knowledge base and personal experience to complete timely resolutions.
  • Developed strong customer relationships through attentive listening and prompt resolution of concerns.
  • Kept work areas clean and neat to promote efficient operations.

Education

Some College (No Degree) - Business Administration

Georgia State University
Atlanta, GA

Skills

  • Upbeat and Positive Personality
  • Issue and Complaint Resolution
  • Upselling Products and Services
  • Multitasking and Prioritization
  • Calm and Professional Under Pressure
  • Responding to Difficult Customers
  • Verbal and Written Communication
  • Order and Refund Processing
  • De-escalation Techniques
  • Time Management
  • Work Prioritization
  • Customer Retention Strategies
  • Creative Problem Solving
  • Understanding Customer Needs
  • Efficient and Detail-Oriented
  • Hand tools
  • Household Repairs

Languages

English
Native or Bilingual
French
Professional Working

Timeline

Handyman

TaskRabbit
08.2023 - Current

Delivery Driver

Matelas Super Prix
02.2023 - 07.2023

Customer Resolution Generalist

IKEA CANADA LIMITED PARTNERSHIP
12.2018 - 04.2023

Some College (No Degree) - Business Administration

Georgia State University

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Mohamed Sylla