Mohamed Sebbar
Greenfield Park,QC
Summary
Hardworking employee with 10 years of customer service experience, multitasking and time management abilities. Devoted to giving every customer a positive and memorable experience.
Overview
11
11
years of professional experience
Work History
Customer Experience Ambassador
Vogue Hotel
Montreal, QC
04.2022 - 12.2023
- Assisted guests with check-in and checkout procedures, including taking payments for room charges.
- Verified identification and credit card information of guests prior to check-in.
- Answered phone inquiries in a professional manner and directed calls to the appropriate staff members.
- Provided support to other departments within the hotel, such as housekeeping and maintenance when needed.
- Maintained accurate records of guest accounts using computerized systems.
- Handled cash transactions accurately, balanced daily reports, and deposited funds into designated bank accounts.
- Resolved customer complaints in a timely manner by providing assistance or referring them to the correct personnel.
- Processed reservations made via telephone, fax, email or online travel sites.
- Ensured that all security procedures were followed according to company policy.
Front Desk Supervisor
RAdisson Hotel
Red Deer, AB
10.2019 - 04.2022
- Monitored the front desk staff to ensure proper customer service was provided.
- Provided support to guests with check-in and check-out procedures.
- Assisted guests with inquiries and requests.
- Resolved customer complaints promptly and efficiently.
- Maintained up-to-date knowledge of hotel services, features and local attractions and activities.
- Performed administrative tasks such as filing documents, answering phone calls and emails.
- Coordinated room assignments by considering guest preferences and special requests whenever possible.
- Ensured that all safety regulations were followed at all times.
- Tracked inventory of supplies needed for the front desk area.
- Created weekly schedules for front desk staff according to business needs.
- Developed training plans for new hires or existing employees needing additional instruction in certain areas.
- Supervised daily operations at the front desk including check-ins and checkouts, reservations.
- Managed customer complaints and rectified issues to complete satisfaction.
Front Office Team Leader
Barcelo Anfa Casablanca Hotel
Casablanca, Morocco
11.2018 - 06.2019
- Maintained a high level of customer service standards and ensured staff compliance with hotel policies and procedures.
- Trained new hires on proper front desk operations and provided ongoing coaching to ensure job performance excellence.
- Developed effective strategies to maximize revenue opportunities in the Front Office department.
- Ensured that all guest requests were handled promptly, accurately, courteously and professionally.
- Managed inventory levels for supplies used in the Front Office department, such as stationery items, key cards.
- Provided leadership, direction and support to front office staff.
Front Office Supervisor
Le Casablanca Hotel
Casablanca , Morocco
05.2017 - 10.2018
Front Desk Receptionist
Kenzi Hotels
Casablanca , Morocco
01.2017 - 05.2017
- Greeted customers warmly and made them feel welcome.
- Answered incoming calls, redirected callers to the appropriate personnel or department and took messages as needed.
- Managed check-ins and check-outs in a timely manner.
- Assigned rooms to guests based on availability and preferences.
- Processed payments for room charges, incidentals, taxes and other fees.
- Performed cashiering duties such as taking payments, issuing receipts and balancing daily transactions.
- Handled customer complaints professionally and courteously.
- Provided concierge services such as making restaurant reservations or providing directions to local attractions.
- Kept records of guest interactions, comments or complaints in order to improve service quality.
- Followed up with customers after their stay to ensure satisfaction levels were met.
- Prepared necessary paperwork for new guests prior to their arrival.
- Verified identification documents of each guest before check-in.
- Provided assistance with luggage storage or transportation needs.
- Collaborated with housekeeping staff to ensure all rooms are ready for incoming guests.
- Assisted with various administrative tasks as needed.
Hotel Front Desk Receptionist
Atlas Airport Hotel
Casablanca , Morocco
11.2012 - 11.2016
Education
Bachelor's Degree 3Years - Marketing And CRM
University Hassan 2
Casablanca, Morocco11-2017
High School Diploma -
Allal Ben
Casablanca,Morocco07-2010
Diploma - Tourism And Hotel Management
Specialized Institute of Hotel And Catering Casabl
Casablanca,MoroccoSkills
- Guest Relations
- Professional Appearance
- Records Management
- Switchboard Operation
- Customer Service Management
- File Management
- Customer Service
- Cash Handling
- Guest Registration
- Revenue Management
- Front Desk Management
- Administrative Support
- Concierge Services
- Invoicing and Billing
- Reservations
- Reservation Management
- Microsoft Office
- Computer Skills
- Task Prioritization
- Office Organization
- Attention to Detail
- Interpersonal Skills
- Team Building
- Problem-Solving Skills
- Teamwork and Collaboration
- Staff Training
- Guest Check-In and Check-Out
- Nightly Audits
- Staff Scheduling
- Multitasking
- Organizational Skills
- Adaptability and Flexibility
- Team Supervision
- Team Collaboration
- Decision-Making
- Hospitality Services
Languages
English
Professional
French
Professional
Arabic
Professional
Timeline
Customer Experience Ambassador
Vogue Hotel
04.2022 - 12.2023
Front Desk Supervisor
RAdisson Hotel
10.2019 - 04.2022
Front Office Team Leader
Barcelo Anfa Casablanca Hotel
11.2018 - 06.2019
Front Office Supervisor
Le Casablanca Hotel
05.2017 - 10.2018
Front Desk Receptionist
Kenzi Hotels
01.2017 - 05.2017
Hotel Front Desk Receptionist
Atlas Airport Hotel
11.2012 - 11.2016
Bachelor's Degree 3Years - Marketing And CRM
University Hassan 2
High School Diploma -
Allal Ben
Diploma - Tourism And Hotel Management
Specialized Institute of Hotel And Catering Casabl
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