Mohamed Satra
Sault Ste. Marie,ON
Summary
Recent Computer Science graduate with a strong foundation in IT and programming, proficient in multiple languages including Java, Python, C, and Assembly Language. Demonstrated ability to troubleshoot and optimize systems, develop efficient code, and collaborate with cross-functional teams. Eager to apply technical skills and problem-solving abilities in a full-time role within the IT or software development sectors.
Overview
5
5
years of professional experience
Work History
IT Specialist
Algoma University
09.2023 - Current
- Worked with Active Directory and Unity
- Trained new Service desk employees.
- Provided exceptional customer service by promptly addressing problems reported by endusers.
- Enhanced customer satisfaction with prompt and accurate troubleshooting for hardware, software, and network problems.
- Used ticketing system (servicedesk) to manage and process support requests
Data Entry
Algoma University
09.2022 - 05.2023
- Worked with Microsoft Office and Google sheets.
- Maintained strict confidentiality while handling sensitive client information according to company guidelines and legal regulations.
- Maintained accuracy in data entry, ensuring error-free loan applications for faster approvals.
- Improved data accuracy by meticulously verifying and correcting information during entry.
Customer Service Representative
Macro
05.2019 - 10.2020
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
Education
Bachelor of Science - Computer Science (Honours)
Algoma University
Sault Ste. Marie, ON08.2024
Skills
- JavaScript
- PHP
- Python
- Information Security
- IT Troubleshooting
- Customer Service
- Microsoft 365
- Machine Learning
- Software Development
- Data Science
- Human-Computer Interaction
- Cybersecurity
Languages
English
Native or Bilingual
Arabic
Native or Bilingual
French
Limited Working
Timeline
IT Specialist
Algoma University
09.2023 - Current
Data Entry
Algoma University
09.2022 - 05.2023
Customer Service Representative
Macro
05.2019 - 10.2020
Bachelor of Science - Computer Science (Honours)
Algoma University
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