Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Mohamed Satra

Sault Ste Marie,ON

Summary

Computer science student of a structured data entry or computer science based position. Adept at compiling data and spotting discrepancies. Fast learner and tech-savvy with software and hardware.

Overview

3
3
years of professional experience
1
1
Certification

Work History

IT Service Specialist

Algoma University
09.2023 - Current
  • Assisted customers in identifying issues and explained solutions to restore service and functionality.
  • Used ticketing systems to manage and process support actions and requests.
  • Documented support interactions for future reference.
  • Collaborated with supervisors to escalate and address customer inquiries or technical issues.

Data Entry

AU Student Union
11.2022 - 05.2023
  • Created and maintained data entry logs to track data entry activities.
  • Developed and implemented data entry operations.
  • Assisted with developing data entry processes.
  • Completed time-sensitive data entry requests.
  • Completed recordkeeping, filing and data entry duties.

Crew Member

Dana Hospitality
09.2021 - 06.2022
  • Worked front counter, chef and other areas.
  • Worked well with teammates and accepted coaching from management team.
  • Took orders, prepared meals, and collected payments.
  • Cleaned and maintained all areas of restaurant to promote clean image.
  • Kept food preparation area, equipment, and utensils clean and sanitary.
  • Trained new team members on procedures, customer service, and sales techniques.

Customer Service Representative

STC Mobile
01.2021 - 09.2021
  • Handled customer inquiries and suggestions courteously and professionally.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Answered constant flow of customer calls with minimal wait times.
  • Updated account information to maintain customer records.

Education

Bachelor of Science - Computer Science

Algoma University
Sault Ste. Marie, ON
08.2024

Skills

  • System Configuration
  • Technical Troubleshooting
  • Information Security
  • Java
  • Assembly Language
  • Advanced MS Office Suite knowledge
  • Database organization

Certification

  • IELTS Score: 7.0
  • Excellence in French 3

Timeline

IT Service Specialist

Algoma University
09.2023 - Current

Data Entry

AU Student Union
11.2022 - 05.2023

Crew Member

Dana Hospitality
09.2021 - 06.2022

Customer Service Representative

STC Mobile
01.2021 - 09.2021

Bachelor of Science - Computer Science

Algoma University

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Mohamed Satra