ABDUL BARY MOHAMED SAFRAS
VERNON,BC
Summary
Seeking a challenging position in a reputable company where I can utilize my skills to enhance guest satisfaction and contribute to the overall success of the organization.
Dedicated and customer-focused Guest Service Agent with extensive experience in providing exceptional service.
Knowledgeable Guest Service Representative experienced in busy hotel settings. Driven and dedicated with focus on delivering exemplary service. Skilled multi-tasker successful at meeting performance objectives and helping team members.
Overview
18
18
years of professional experience
Work History
Guest Service Agent
Prestige Hotel
06.2023 - Current
- Greet and welcome guests, ensuring a positive first impression.
- Handle check-in and check-out procedures efficiently.
- Provide information about hotel facilities and services.
- Answer guest inquiries and resolve any issues or complaints.
- Assist with arranging transportation and making reservations for guests.
Front Office Agent
Grand Hyatt Hotel
06.2022 - 05.2023
- Provide a warm and friendly welcome to guests, ensuring a positive first impression.
- Handle check-in and check-out procedures efficiently and accurately.
- Respond to guest inquiries and resolve any issues or complaints promptly.
- Assist with concierge services, including making reservations and providing recommendations.
Call Centre agent
Trans cosmos
01.2021 - 03.2022
- Provided answers to all incoming phone calls and respond or transfer appropriately and professionally.
Customer Service Advisor
Concentrix
02.2020 - 12.2020
- Identify and assess customers' needs to achieve satisfaction.
- Build sustainable relationships and trust with customer accounts through open and interactive communication.
- Provide accurate, valid and complete information by using the right methods/tools.
- Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution.
F&B Captain
Movenpick Hotel Riyadh
01.2018 - 01.2019
- Supervised all Front Desk employees ensuring guests are taken care of in a professional and friendly manner.
- Maintained up-to-date knowledge of hotel and local services and supplied information and respond to guest queries.
- Handled efficiently and sensitively to guest complaints.
- Maintained stock levels of cups, lids, straws, and condiments throughout shift.
- Trained new staff members on company policies and procedures.
- Provided guests with information about menu items, specials and promotions to provide quality service.
- Maintained clean and organized restaurant to comply with hygiene and health regulations.
- Greeted and seated guests to provide friendly and welcoming experience.
- Monitored food quality and freshness throughout day.
- Utilized POS system to receive and process food and beverage orders.
Guest Service Agent
06.2016 - 11.2017
- Accurately managed, created or modified guest reservations as required.
- Received guests in a professional and friendly manner, satisfying guest.
Business Centre & Executive Lounge
05.2014 - 05.2016
Front Office Reception - Task Force
Mövenpick Hotel
10.2013 - 04.2014
Front Office Agent/ Operator
Cinnamon Lake Side
07.2010 - 06.2013
IT Executive
First Base Travels Pvt Ltd
03.2009 - 06.2010
Customer Service Executive
Logiwiz Ltd (Unilever)
06.2008 - 11.2009
Customer Service Executive
Aegis BPO (Airtel)
02.2007 - 04.2008
Education
Diploma in Computer Studies -
IDM
02-2015
Diploma in Hotel Management - undefined
Swiss Lanka Hotel School
01.2013
Diploma in General English - undefined
Australian College of Business & Technology
01.2013
Diploma in Business English - undefined
Gateway International
01.2009
Diploma in General English - undefined
British Council
01.2008
Skills
- Excellent communication and interpersonal skills
- Strong problem-solving abilities
- Proficient in using reservation management systems
- Knowledgeable about local attractions and amenities
- Ability to handle difficult situations with patience and professionalism
Affiliations
- Mövenpick Hotel Riyadh Sports & Welfare Committee
- International Student Council (UNESCO)
- Social Member - American Centre Colombo
- Member - Scouts, Colombo Rovers
- Member - Oxford Sports Club Malwana
Eminents Accomplishments
- 2016, Recognized for Dedication Efforts & Outstanding Contribution during Mövenpick Hotel, Riyadh Pre-Opening Phase
- 2016, Awarded 'Employee of the Month' in the month of April (Mövenpick Hotel RIYADH - KSA)
- 2016, Awarded 'Cherish of the Month' in the month of September (Mövenpick Hotel Riyadh- KSA)
- 2016, Awarded 'Top Front Desk Upseller' in May (Mövenpick Hotel Riyadh- KSA)
Languages
Hindi
Limited Working
Arabic
Professional Working
Tamil
Limited Working
Interests
- Participating in cultural exchange programs and homestays
Timeline
Guest Service Agent
Prestige Hotel
06.2023 - Current
Front Office Agent
Grand Hyatt Hotel
06.2022 - 05.2023
Call Centre agent
Trans cosmos
01.2021 - 03.2022
Customer Service Advisor
Concentrix
02.2020 - 12.2020
F&B Captain
Movenpick Hotel Riyadh
01.2018 - 01.2019
Guest Service Agent
06.2016 - 11.2017
Business Centre & Executive Lounge
05.2014 - 05.2016
Front Office Reception - Task Force
Mövenpick Hotel
10.2013 - 04.2014
Front Office Agent/ Operator
Cinnamon Lake Side
07.2010 - 06.2013
IT Executive
First Base Travels Pvt Ltd
03.2009 - 06.2010
Customer Service Executive
Logiwiz Ltd (Unilever)
06.2008 - 11.2009
Customer Service Executive
Aegis BPO (Airtel)
02.2007 - 04.2008
Diploma in Hotel Management - undefined
Swiss Lanka Hotel School
Diploma in General English - undefined
Australian College of Business & Technology
Diploma in Business English - undefined
Gateway International
Diploma in General English - undefined
British Council
Diploma in Computer Studies -
IDM
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