Mohamed Osman
EDMONTON,Alberta
Summary
Talented Team Leader experienced and dedicated to enhancing employee satisfaction and business success. Diplomatic and friendly with proven commitment to employee training. Hardworking team player bringing necessary experience and knowledge to tackle any operational demand.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Team Lead of Corporate Relations
AIESEC
Edmonton, AB
01.2022 - Current
- Evaluated employee skills and knowledge regularly, training, and mentoring individuals with lagging skills.
- Monitored team performance and provided constructive feedback to increase productivity and maintain quality standards.
- Identified and acted on growth opportunities and achieved quarterly goals.
- Supported Corporate Relations Vice President by providing accurate and detailed reports.
Cashier
The Home Depot
Edmonton, AB
04.2021 - Current
- Operated cash register and POS systems to receive cash,check, and credit card payments with excellent accuracy levels.
- Built relationships with customers to encourage repeat business.
- Established effective ways to deal with complicated orders and customer inquires.
- Worked extra shifts during busy periods and covered for call-in employees to maintain service levels.
Event Staff
University of Alberta
Edmonton, AB
10.2022 - 03.2023
- Examined tickets or passes for entrance into sports events.
- Sought guidance from team members to resolve issues and identify appropriate issues for escalation.
- Served guests with enthusiastic, helpful demeanor to establish positive, memorable experiences.
- Gained variety of diverse skills such as scorekeeping, security and ticket sales.
Education
Bachelor of Arts - Psychology
University of Alberta
Edmonton, AB06.2026
Skills
- Coaching and Mentoring
- Cash Management
- POS Systems Operations
- Conflict Resolution
- Customer Service
- Group Session Workshops
- Conflict Mediation
- Behavioral Skills Development
Certification
- First Aid CPR/AED, Life Saving Society - 2022
- WHMIS, YMCA Bridging The Gap - 2022
- Suicide Prevention, M.E Lazerte Composite High school - 2021
Timeline
Event Staff
University of Alberta
10.2022 - 03.2023
Team Lead of Corporate Relations
AIESEC
01.2022 - Current
Cashier
The Home Depot
04.2021 - Current
Bachelor of Arts - Psychology
University of Alberta