Mohamed Morsy
Halifax,CA
Summary
Results-driven professional with extensive experience in customer service, quality evaluation, and retail management. Proven track record in enhancing product quality, resolving complex customer issues, and leading teams to achieve high satisfaction ratings. Skilled in cross-functional collaboration, process improvement, and sales strategy implementation. Adept at managing store operations, coaching staff, and maintaining positive customer relationships. Committed to delivering exceptional service and driving operational excellence.
Overview
6
6
years of professional experience
Work History
Senior Quality Evaluator
Concentrix
03.2023 - 08.2024
- Enhanced product quality by implementing thorough evaluation processes and identifying areas for improvement.
- Collaborated with cross-functional teams to ensure consistent quality standards across all departments.
- Reduced customer complaints by conducting regular audits and addressing identified issues proactively.
Senior Customer Service Representative
AT&T
03.2022 - 03.2024
- Resolved customer service issues using company processes and policies and provided updates to customers.
- Trained and directed new employees in call script use, conflict resolution, and data entry practices to boost customer satisfaction ratings.
- Enhanced customer satisfaction by promptly addressing and resolving complex inquiries and complaints.
Store Manager
CPRepair
02.2020 - 03.2022
- Managed inventory control, cash control, and store opening and closing procedures.
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
Sales Associate
OSL Retail Services
04.2018 - 07.2019
- Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Achieved monthly sales targets consistently by implementing effective sales strategies and maintaining a high level of product knowledge.
Education
Bachelor of Science - Mechanical Engineering
Dalhousie University
Halifax, NS05.2026
Associate of Science - Engineering
Dalhousie University
Halifax, NS09.2018
Skills
- Quality Management
- Customer Service
- Computer Proficiency
- Problem Resolution
- Complaint Handling
- Critical Thinking
- Microsoft Excel
- Complaint resolution
Languages
English
Native or Bilingual
Arabic
Native or Bilingual
Timeline
Senior Quality Evaluator
Concentrix
03.2023 - 08.2024
Senior Customer Service Representative
AT&T
03.2022 - 03.2024
Store Manager
CPRepair
02.2020 - 03.2022
Sales Associate
OSL Retail Services
04.2018 - 07.2019
Bachelor of Science - Mechanical Engineering
Dalhousie University
Associate of Science - Engineering
Dalhousie University
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