Mohamed Mo Khattab
Oakville
Summary
Driving Retention, Growth & Long-Term Client Value. A tech-savvy customer success leader with 15+ years of experience spearheading post-sales engagement, boosting retention, and accelerating account growth across diverse industries. Renowned for building lasting client relationships, streamlining onboarding, and transforming customer feedback into measurable improvements. Proven track record of aligning success strategies with business objectives—reducing churn by up to 26% and unlocking upsell opportunities that increase customer lifetime value.
Overview
11
11
years of professional experience
Work History
Senior Customer Success Manager (Partner Management)
Rogers Communications
01.2017 - 01.2025
- Managed and optimized customer acquisition and revenue growth through strategic partnerships with Microsoft, Ericsson, Comcast, and other key industry players.
- Created value for partners by defining measurable business outcomes and developing tailored success plans with clear objectives, stakeholder alignment, milestone tracking, risk assessment, and performance metrics.
- Identified client business challenges, gathered solution requirements, and articulated compelling value propositions to decision-makers—driving adoption of Rogers advertising solutions.
- Lead cross-functional teams—including Marketing, Sales Development, Product, Training, and Optimization—to execute integrated success initiatives for partner accounts.
- Delivered hands-on training to partner businesses on advertising platforms like RSM Ad Manager, enabling them to effectively promote and fulfill campaigns through Rogers' digital channels.
Customer Success Manager
DealTap
01.2014 - 01.2017
- Served as a strategic advisor to real estate agents and brokerages, aligning their business objectives with adoption of the DealTap platform to drive user success and retention.
- Led, coached, and developed a high-performing customer support team; conducted onboarding and product training via webinars, seminars, and on-site sessions.
- Fostered a culture of transparency and cross-team collaboration by modeling leadership aligned with DealTap’s mission and values.
- Responded swiftly to customer escalations with a proactive, solution-oriented approach, working cross-functionally to ensure rapid resolution and satisfaction.
- Evaluated market trends and emerging technologies in the proptech space; delivered executive-level insights through cost-benefit analyses, NPV assessments, and business case reports.
Education
Bachelor - IT Management
Ryerson University
05-2006
PMP & BA Certification -
PMI, McMaster University
01.2010
Skills
- Customer Management & Advocacy
- Retention & Growth
- Engagement and Adoption
- Business & Risk Management
- Problem Solving
- Project Management
- Excellent Communication
- Cross-Functional Collaboration
- Reporting and Analytics
- CRM's, ticketing systems and more
- Performance Tracking KPIs, including NPS, CSAT, CSOL, NRR
Language
English
Arabic
Timeline
Senior Customer Success Manager (Partner Management)
Rogers Communications
01.2017 - 01.2025
Customer Success Manager
DealTap
01.2014 - 01.2017
Bachelor - IT Management
Ryerson University
PMP & BA Certification -
PMI, McMaster University
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