Mohamed Mohamud
Toronto,ON
Summary
Experienced server with five years of experience in high-volume restaurant settings
Hardworking professional with proven relationship-building and time management skills in fast-paced restaurant environments. Successful at handling tables of all sizes with accuracy and impeccable service skills. Strives to meet customer needs, drive satisfaction and promote long-term loyalty.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Server
EATALY
10.2023 - 06.2024
- Accurately and promptly recorded customer orders with consistent success.
- Collaborated with other restaurant staff members to ensure efficient operations within the restaurant environment.
- Monitored dining room for cleanliness and proper set-up at all times.
- Maintained records of transactions made during shift as required by law or company policy.
- Prepared drinks according to standard recipes.
- Delivered food orders promptly and courteously.
- Performed opening and closing duties such as setting up the dining area, restocking supplies.
- Stayed informed about daily specials, new menu items, promotions.
- Accurately recorded orders on cash register and point-of-sale system.
- Assisted in training new servers.
Server
Gametime
01.2021 - 06.2023
- Welcomed and assisted guests with genuine warmth and enthusiasm, ensuring a positive dining experience from start to finish.
- Mastered the menu, confidently recommending dishes, specials, and drinks based on guest preferences and dietary needs.
- Took orders with precision and efficiency, collaborating closely with kitchen and bar teams to ensure prompt delivery of meals and beverages.
- Maintained a clean and organized dining area, paying attention to details that enhance guests' comfort and satisfaction.
- Handled transactions accurately and efficiently, using POS systems to process payments and manage orders seamlessly.
- Anticipated guests' needs proactively, resolving any issues promptly and courteously to uphold high service standards.
- Prioritized food safety and hygiene, adhering strictly to health regulations and restaurant policies.
- Engaged guests with suggestive selling techniques, enhancing their dining experience and contributing to increased sales.
- Worked collaboratively with a diverse team, supporting colleagues during busy shifts to deliver exceptional service and exceed customer expectations.
Server
Cineplex
09.2019 - 09.2020
- Consistently delivered in-seat service to a diverse clientele of over 70+ individuals.
- Enhanced movie-goers' experience by providing personalized food and beverage service directly to seats, ensuring exceptional customer satisfaction.
- Greeted guests warmly, assisted with menu selections, and took orders accurately and efficiently.
- Collaborated with kitchen and bar staff to coordinate timely preparation and delivery of orders.
- Upheld cleanliness and organization of service areas, adhering to health and safety standards.
- Managed payments and transactions efficiently, contributing to revenue goals through upselling and promoting special offerings.
- Maintained professionalism in high-pressure environments, resolving guest concerns promptly to ensure a positive experience.
Education
Power Engineering (4th Class)
Mohawk College of Applied Arts And Technology
Hamilton, ON06-2019
Power Engineering (4th class) -
University of Western Ontario
London, ON06-2018
High School Diploma -
Stephen Lewis Secondary School
Mississauga, ON06-2016
Skills
- Wine Pairings
- High-volume dining
- Menu knowledge
- Strong Work Ethic
- Upselling and Cross Selling
- Table Setting
- Table Bussing
- Food Delivery
- Guest Engagement
- Safe Food Handling
- Food Running
- Point of Sale (POS) system operations
- Order Management
- Food inspection
Certification
- SMART SERVE
- FIRST AID
Timeline
Server
EATALY
10.2023 - 06.2024
Server
Gametime
01.2021 - 06.2023
Server
Cineplex
09.2019 - 09.2020
Power Engineering (4th Class)
Mohawk College of Applied Arts And Technology
Power Engineering (4th class) -
University of Western Ontario
High School Diploma -
Stephen Lewis Secondary School