Supported team in delivering exceptional customer service and meeting sales objectives. Showcased strong communication, problem-solving, and organizational skills in a fast-paced environment. Adapted to various challenges while maintaining focus on providing outstanding customer experiences.
Work History
Customer Service Representative
6 Months
Blue Bird Self Storage | 03.2026 - Current
Assisted customers with inquiries regarding storage rentals, payments, and account details while providing outstanding customer service.
Supported sales initiatives by promoting various storage solutions and fostering positive customer relationships.
Handled incoming calls related to rent collections and ensured accurate maintenance of customer records using computer systems.
Conducted regular facility inspections and performed general upkeep to maintain a clean, safe, and organized environment.
Shift Manager
1 Year 3 Months
Pizza Hut | 04.2023 - 07.2024
Supervise and coordinate daily restaurant operations, including opening and closing duties.
Train and motivate team members to deliver excellent customer service.
Handle customer feedback and resolve issues effectively.
Ensure compliance with food-safety and hygiene regulations.
Manage scheduling, inventory, and cash-handling tasks.
Dishwasher
1 Year 9 Months
Merilina Restaurant | 03.2022 - 12.2023
Operated dishwashing machinery to maintain cleanliness and sanitation standards.
Ensured proper organization of utensils and kitchenware for efficient workflow.
Collaborated with kitchen staff to facilitate timely meal service during peak hours.
Education
Bachelor of Administration - Business
Somali International University | Mogadishu | 08.2018
Skills
Customer Service
Sales
Communication
Time Management
Computer Skills
Problem Solving
Teamwork
Languages
English
Full Professional
Certification
Food Safety Level 1, BC Health Authority, 2025
WHMIS 2015, BCCSA, 2025
Working in a Respectful and Inclusive Workplace, Buildforce Canada, 2025
Basic First Aid Level 1, Alert First Aid Inc., 2025