To perceive a career in a renowned firm with dedicated efforts and to associate myself with an organization that give me chance to upgrade my knowledge and skills
Overview
6
6
years of professional experience
1
1
Certification
Work History
Clients Relations Manager
On Time HR
Mississauga
05.2019 - 12.2023
Informed customers of additional services offered by the company to develop opportunities for sales revenue.
Alerted team to opportunities for future sales within clients.
Developed plans to build client relations.
Achieved main targets and KPIs set.
Managed a team of 7 for the recruiting department.
Escalated client complaints and feedback to the department.
Completed client surveys and service reviews to identify areas for improvement.
Identified opportunities to cross or up-sell and communicated customer needs to the appropriate team.
Senior Recruiter
AIM Recruiters
Etobicoke, ON
07.2018 - 04.2019
Operated team and maintained applicant tracking and candidate management systems.
Followed up with notable applicants sourced via industry-specific pipelines, events, and job fairs.
Presented employers with up to 40-50 candidates each month with teams collaborations.
Supervised team of recruiterConducted phone interviews to assess applicants' relevant knowledge, skills, experience, and aptitudes.
Collaborated with internal teams to continuously improve recruitment processes and execute as efficiently as possible.
Built strong relationships with internal and external candidates to ensure an excellent hiring experience.
Recruiter
Shark Staffing
Woodbridge, ON
07.2017 - 06.2018
Evaluated strengths and weaknesses of candidates through effective screening processes.
Coordinated schedules to arrange management interviews with applicants.
Assisted with onboarding and orientation of new hires to expedite the acclimatization process.
Advertised job opportunities on social media platforms and job boards.
Conducted reference checks, background screening, and other pre-employment checks to verify information on the applicant's resume.
Education
Bachelors of Nursing -
DAV College
Jalandhar, Punjab
2016
Training : psychiatric and gynecological nursing -
2018
Diploma -
Evergreen college
Brampton, ON
Skills
Highlights and Qualifications
Proficient in
Microsoft Word, Excel, Outlook and Power Point
Analyzed mock company data, using Excel sheets, charts, graphs and pivot tables
Stimulated recruitment, selection, and the interview process with HR Colleagues
Certification
First Aid and CPR-C Certified by Canadian Red Cross, Decembers 03 2017 to December 02 2020 regular discussion of Health and Safety in the workplace with parent, Safety Inspector at Suncor.
Timeline
Clients Relations Manager
On Time HR
05.2019 - 12.2023
Senior Recruiter
AIM Recruiters
07.2018 - 04.2019
Recruiter
Shark Staffing
07.2017 - 06.2018
Bachelors of Nursing -
DAV College
Training : psychiatric and gynecological nursing -
<ul><li>Manage three separate teams for which their scope includes middle office support for the client relations community including known population remediations, complex reporting as well as a business manager team executing on efficiencies and development opportunities (eleven individuals both domestic and overseas contingent workers). 13 years of Institutional Relationship experience, 7 of those involving people management</li><li>Currently own and assist with facilitating the client relation pieces of various Management Action Plans (MAP) and internal audits within Revenue Credit Account (RCA) and Service Level Agreement (SLA) areas</li><li>In February 2024 released the first Salesforce Intake system at TIAA after five years of development and advocacy. This build has been noted as the blue print for all future case management intake systems within Salesforce at TIAA providing efficiency and ease for the user while reducing risk for the company</li><li>Worked on advancements and efficiencies within the Service Level Agreement process including salesforce automation. Implemented continuous improvement projects which reduced specific quarterly reporting tasks from days to minutes as well as the inception of a single budget code to pull penalties from rather than dozens of different budget codes</li><li>Through partnership with operations, updated the standard operating procedures for Client Service Managers concerning non bulk Lost Earning Calculations in 2021 to be submitted primary through plan focus unless through special exception. This reduced volumes for my team around lost earning calculations by 22% compared to the year prior while providing a more seamless and straight through process for the external clients</li><li>Continue working through obstacles, avoid duplication of efforts between client relations and other support team within different departments while creating synergy towards “working as one”</li><li>Advanced public speaking skills presenting both in person and virtually to groups as small as senior leadership to hundreds of employees on various forums</li></ul> at TIAA<ul><li>Manage three separate teams for which their scope includes middle office support for the client relations community including known population remediations, complex reporting as well as a business manager team executing on efficiencies and development opportunities (eleven individuals both domestic and overseas contingent workers). 13 years of Institutional Relationship experience, 7 of those involving people management</li><li>Currently own and assist with facilitating the client relation pieces of various Management Action Plans (MAP) and internal audits within Revenue Credit Account (RCA) and Service Level Agreement (SLA) areas</li><li>In February 2024 released the first Salesforce Intake system at TIAA after five years of development and advocacy. This build has been noted as the blue print for all future case management intake systems within Salesforce at TIAA providing efficiency and ease for the user while reducing risk for the company</li><li>Worked on advancements and efficiencies within the Service Level Agreement process including salesforce automation. Implemented continuous improvement projects which reduced specific quarterly reporting tasks from days to minutes as well as the inception of a single budget code to pull penalties from rather than dozens of different budget codes</li><li>Through partnership with operations, updated the standard operating procedures for Client Service Managers concerning non bulk Lost Earning Calculations in 2021 to be submitted primary through plan focus unless through special exception. This reduced volumes for my team around lost earning calculations by 22% compared to the year prior while providing a more seamless and straight through process for the external clients</li><li>Continue working through obstacles, avoid duplication of efforts between client relations and other support team within different departments while creating synergy towards “working as one”</li><li>Advanced public speaking skills presenting both in person and virtually to groups as small as senior leadership to hundreds of employees on various forums</li></ul> at TIAA