I am a dedicated and highly adaptable college student with over five years of experience in customer service, three years in cleaning and maintenance, and more than two years in supervisory roles. I consistently deliver excellent and satisfying results, demonstrating a strong commitment to high standards and professional excellence.
Overview
5
5
years of professional experience
Work History
Maintenance / Concierge
La Grande Roue de Montreal Inc
05.2022 - Current
Improved overall guest satisfaction by consistently exceeding expectations in all aspects of concierge services.
Ensured a clean and welcoming dining area by efficiently collecting and cleaning dishes
Ensured a pristine environment for customers by proactively cleaning and maintaining the bistro, coffee shop, offices, bathrooms, and ticket booth before opening hours.
Performed window cleaning and other tasks to guarantee a spotless facility, enhancing the overall customer experience.
Responded promptly to supervisor requests for urgent cleanups, handling vomit and other accidents efficiently.
.Proactively provided necessary cleaning equipment to all departments, maintaining well-stocked supplies.
Efficiently managed lost-and-found items, reuniting guests with their possessions whenever possible.
Maintained high level of professionalism and discretion when dealing with guests.
Supervisor
Provigo
03.2019 - 04.2022
Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
Built relationships with customers to encourage repeat business.
Organized 1,000+ bottle returns onto shipping pallets and maintained a clean can recycling machine for customer use.
Greeted 500+ customers daily, addressed their concerns, and maintained a welcoming and helpful atmosphere.
Regularly cleaned 20+ messes in the store, maintaining a tidy environment and enhancing the customer experience.
Closed the can machines, counted cash, and verified the store's readiness for the next day's opening.
Resolved customer complaints professionally, leading to improved customer relations and loyalty.
Identified unsafe or unhealthful workplace conditions or hazards to enforce safe work practices and procedures.
Cashier / Busboy
Chocolats Privileges (Chocolats Privilège Inc.)
10.2019 - 03.2020
Answered questions about store policies and addressed customer concerns.
Handled multiple payment methods securely, minimizing discrepancies and potential losses.
Worked closely with shift manager to solve problems and handle customer concerns.
Promoted store promotions and incentive programs to increase overall sales revenue.
Operated cash register to record transactions accurately and efficiently.
Collected trash, wiped up spills, and removed trays to maintain fresh and clean customer areas.
Developed excellent relationships with managers and fellow team members to support team success and positive work environment.
Actualidad at Dirección de Salud Mental y Adicciones de la Municipalidad de Río GrandeActualidad at Dirección de Salud Mental y Adicciones de la Municipalidad de Río Grande
Adjunct Lecturer and Course Developer at Institut Supérieur d'Audiovisuel (ISA), La Grande École de l'Immobilier (EFAB), École Supérieure de Génie Informatique (ESGI)Adjunct Lecturer and Course Developer at Institut Supérieur d'Audiovisuel (ISA), La Grande École de l'Immobilier (EFAB), École Supérieure de Génie Informatique (ESGI)