Mohamed Mehanneche
Montreal,QC
Summary
I am a dedicated and highly adaptable college student with over five years of experience in customer service, three years in cleaning and maintenance, and more than two years in supervisory roles. I consistently deliver excellent and satisfying results, demonstrating a strong commitment to high standards and professional excellence.
Overview
5
5
years of professional experience
Work History
Maintenance / Concierge
La Grande Roue de Montreal Inc
05.2022 - Current
- Improved overall guest satisfaction by consistently exceeding expectations in all aspects of concierge services.
- Ensured a clean and welcoming dining area by efficiently collecting and cleaning dishes
- Ensured a pristine environment for customers by proactively cleaning and maintaining the bistro, coffee shop, offices, bathrooms, and ticket booth before opening hours.
- Performed window cleaning and other tasks to guarantee a spotless facility, enhancing the overall customer experience.
- Responded promptly to supervisor requests for urgent cleanups, handling vomit and other accidents efficiently.
- .Proactively provided necessary cleaning equipment to all departments, maintaining well-stocked supplies.
- Efficiently managed lost-and-found items, reuniting guests with their possessions whenever possible.
- Maintained high level of professionalism and discretion when dealing with guests.
Supervisor
Provigo
03.2019 - 04.2022
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Built relationships with customers to encourage repeat business.
- Organized 1,000+ bottle returns onto shipping pallets and maintained a clean can recycling machine for customer use.
- Greeted 500+ customers daily, addressed their concerns, and maintained a welcoming and helpful atmosphere.
- Regularly cleaned 20+ messes in the store, maintaining a tidy environment and enhancing the customer experience.
- Closed the can machines, counted cash, and verified the store's readiness for the next day's opening.
- Resolved customer complaints professionally, leading to improved customer relations and loyalty.
- Identified unsafe or unhealthful workplace conditions or hazards to enforce safe work practices and procedures.
Cashier / Busboy
Chocolats Privileges (Chocolats Privilège Inc.)
10.2019 - 03.2020
- Answered questions about store policies and addressed customer concerns.
- Handled multiple payment methods securely, minimizing discrepancies and potential losses.
- Worked closely with shift manager to solve problems and handle customer concerns.
- Promoted store promotions and incentive programs to increase overall sales revenue.
- Operated cash register to record transactions accurately and efficiently.
- Collected trash, wiped up spills, and removed trays to maintain fresh and clean customer areas.
- Developed excellent relationships with managers and fellow team members to support team success and positive work environment.
Education
No Degree - Computer Science
Dawson College
Montreal05.2027
High School Diploma -
Lucien-Page High School
06.2021
Skills
- Cash Handling
- Customer service
- Maintenance
- Guest Relation
- Team Supervision
- Marketing
Languages
English
Native or Bilingual
French
Native or Bilingual
Timeline
Maintenance / Concierge
La Grande Roue de Montreal Inc
05.2022 - Current
Cashier / Busboy
Chocolats Privileges (Chocolats Privilège Inc.)
10.2019 - 03.2020
Supervisor
Provigo
03.2019 - 04.2022
No Degree - Computer Science
Dawson College
High School Diploma -
Lucien-Page High School
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