Summary
Work History
Education
Skills
Other
Attended Courses Training
Personal Information
Languages
Timeline
Generic

MOHAMED MAHMOUD

Toronto,ON

Summary

Experienced Bank Executive specializing in business development, program management and team building. Thrive in demanding environments with aggressive operational and revenue objectives. Committed to developing leaders from inside the company. Aggressive investment banking professional bringing expertise in closing sales and bringing in new customers.

Work History

Bank Officer

Sharjah Islamic bank
Dubai, United Arab Emirates
12.2018 - 04.2024
  • Exercised leadership capabilities by successfully motivating and inspiring others.
  • Provided professional services and support in a dynamic work environment.
  • Gained strong leadership skills by managing projects from start to finish.
  • Assisted with day-to-day operations, working efficiently and productively with all team members.

Customer Service Manager

Union National Bank
Abu Dhabi, United Arab Emirates
02.2014 - 12.2017
  • Achieved sales for approximately 40,000,000 AED by reaching more than 100% monthly growth in mortgage, loans, and deposits.
  • Ensured retention, profitability, growth and customer satisfaction.
  • Managed branch sales planning process and action plans to meet targets.
  • Monitored the “bad address” report and attempt to track down customers and obtain updated information.
  • Maintained currency transaction reports, customer safekeeping receipts, loan and trust collateral receipts, commercial resolutions, powers of attorney, court orders, levies, miscellaneous deposit documentation and general correspondence.
  • Trained and regularly mentored associates on performance-oriented strategies and customer service techniques.

Relationship Banker

First Gulf Bank
Dubai, United Arab Emirates
03.2008 - 01.2014
  • Achieving targets individually as well as team target and handling sales pressure successfully.
  • Increased daily sales by 80% by upselling banking products and financial services to customers.
  • Processed customer requests for statements, ordering additional checks, and updating customer personal information in database.
  • Answered customer questions and explained available services such as deposit accounts, bonds, and securities.
  • Engaged departments in customer satisfaction initiatives to uplift service ratings.
  • Resolved customer complaints and disputes to maintain satisfaction and loyalty.

Customer Service Officer

Barclays Bank Egypt
  • Performed high quality processing service to achieve maximum customer satisfaction.
  • Built solid relationship with the clients and resolved customer queries and issues in a professional manner.
  • Conducted market researches, potential customers mapping, continuous follow up
  • Continuously achieved individual sales goals.

Sales Executive

ALICO Insurance Egypt
  • Increase the sales by 200%
  • Targeting HNI Customers for offering them the insurance policies that suits their need.
  • Achieving quarterly assigned sales target.

Education

Bachelor Degree of Law -

Faculty of Law, Alexandria University
06.2006

Skills

  • Commercial Banking
  • Islamic Finance
  • Business Development
  • Sales and Negotiation
  • Portfolio Management
  • Financial Analysis
  • Credit Analysis
  • MS Office (Word, Excel, PowerPoint, Outlook), T24
  • Persuasive negotiator
  • Risk Mitigation
  • Strategic Planning
  • Persuasive communication style
  • Due diligence
  • Operations Management
  • Mortgage Banking and Analysis
  • Banking regulations

Other

Canadian PR Holder

Attended Courses Training

  • Introduction to Investment and Securities (CISI), Union National Bank
  • Communication Skills, First Gulf Bank Academy
  • Customer Service Excellent, First Gulf Bank Academy
  • Operational Risk, First Gulf Bank Academy
  • Retail Banking Products, First Gulf Bank Academy
  • Drafts, Money Orders, First Gulf Bank Academy
  • Compliance, Anti-Money Laundering, First Gulf Bank Academy

Personal Information

  • Date of Birth: 10/21/83
  • Nationality: Egyptian
  • Marital Status: Married

Languages

Arabic (mother tongue), English (Fluent), Russian (Basic)

Timeline

Bank Officer

Sharjah Islamic bank
12.2018 - 04.2024

Customer Service Manager

Union National Bank
02.2014 - 12.2017

Relationship Banker

First Gulf Bank
03.2008 - 01.2014

Bachelor Degree of Law -

Faculty of Law, Alexandria University

Customer Service Officer

Barclays Bank Egypt

Sales Executive

ALICO Insurance Egypt

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MOHAMED MAHMOUD