Mohamed Mahfuzur Rahman
Halifax
Summary
Motivated science graduate with a B.Sc. in Biology and a strong Chemistry foundation, with hands-on lab experience in Microbiology, Biochemistry, Genetics, and Analytical Chemistry. Skilled in research, problem-solving, and data analysis, with strong customer service and interpersonal abilities. Prepared to excel in research and healthcare settings, contributing effectively to collaborative, client-focused environments.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Line Cook Supervisor
Charger Gourmet Burgers & Poutine
07.2022 - 10.2024
- Sanitized dining ware and kitchen equipment according to health code standards.
- Made food according to standard recipes with requested changes for customer satisfaction.
- Restocked supplies and prepared additional ingredients during downtime for expected busy periods.
- Maintained clean, trash-free workspaces to maximize productivity and safety.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
Restaurant Manager
Charger Gourmet Burgers & Poutine
05.2023 - 09.2023
- Promoted positive atmosphere and went above and beyond to guarantee each customer received exceptional food and service.
- Carefully interviewed, selected, trained, and supervised staff.
- Met, greeted, and encouraged feedback from customers and used feedback to implement positive changes within restaurant.
- Led and directed team members on effective methods, operations, and procedures.
Mentor
Dalhousie University
07.2021 - 04.2023
- Assisting incoming students to help them make decisions during their first year.
- Engaging with students from different backgrounds every week.
- Hosting welcoming events, faculty workshops, and having virtual meeting hours.
- Contributed to team success by completing jobs quickly and accurately.
- Reviewed project specifications and drawings prior to assembling complex components to better understand assignments and expected deadlines.
CAP 3 Associate
Walmart
04.2022 - 08.2022
- Worked within applicable standards, policies, and regulatory guidelines to promote a safe working environment.
- Carried out day-to-day duties accurately and efficiently.
- Provided customer service by completing assigned tasks relating to receiving and the flow of merchandise through to the sales floor.
- Minimized waste and reduced the volume of packaging materials used to prepare shipments.
- Maintained neat, clean, and safe workspace to avoid hazards and increase safety.
- Worked flexible hours across the night, weekend, and holiday shifts.
- Organized on-site stockroom to maximize existing space and improve efficiency, boosting efficiency [Number]%.
Moment Maker (Work From Home)
TLS
05.2022 - 07.2022
- Actively listened to customers' requests, confirming full understanding before addressing concerns.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Offered friendly and efficient service to customers, handled challenging situations with ease.
- Maintained positive and professional attitude toward customers to foster positive experiences resulting in repeat online purchases.
Staff Member
Tim Horton's
12.2021 - 07.2022
- Resolve customer complaints regarding sales and service.
- Maintain clean and orderly checkout areas and complete any general cleaning duties such as mopping floors and emptying trash cans.
- Established positive relationships with customers and other staff members.
- Greeted clients and guests and assisted with variety of questions to foster exceptional customer service.
- Operated cash register for cash, check and credit card transactions with excellent accuracy levels.
Education
Bachelor of Science (B.Sc) - Biology
Dalhousie University
Halifax, NS05.2024
High School Diploma -
ADNOC Schools (AP Curriculum)
Abu Dhabi, UAE05-2020
Skills
- Fluent in English Customer service skills, Cash Handling Organization and cleaning, POS processing Interpersonal Communication, POS transactions Flexible and Adaptable, Detail-Oriented Collaboration, Credits, Refunds
Certification
Food Handler Certification, WHMIS Certification
Languages
English
Native or Bilingual
Arabic
Limited Working
Bengali
Native or Bilingual
Hindi
Professional Working
Timeline
Restaurant Manager
Charger Gourmet Burgers & Poutine
05.2023 - 09.2023
Line Cook Supervisor
Charger Gourmet Burgers & Poutine
07.2022 - 10.2024
Moment Maker (Work From Home)
TLS
05.2022 - 07.2022
CAP 3 Associate
Walmart
04.2022 - 08.2022
Staff Member
Tim Horton's
12.2021 - 07.2022
Mentor
Dalhousie University
07.2021 - 04.2023
Bachelor of Science (B.Sc) - Biology
Dalhousie University
High School Diploma -
ADNOC Schools (AP Curriculum)
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