MOHAMED MAHFOUZ

• Ensure a warm and professional welcome for all guests
• Address and resolve guest complaints promptly and professionally
• Monitor guest feedback and implement improvements to enhance satisfaction
• Ensure VIP and special requests are handled appropriately
• Recruit, train, and supervise front desk staff
• Schedule staff shifts and ensure adequate coverage
• Conduct performance evaluations and provide feedback for improvement
• Motivate the team to meet performance and service standards
• Oversee daily operations of the front office, including check-ins, check-outs, and reservations
• Maintain accurate records of guest information and payments
• Ensure compliance with company policies and procedures
• Manage billing and financial transactions at the front desk

• Company Overview: Hyatt Regency Hotel
• Supervise the daily operations of the front desk, including check-in, check-out, and guest inquiries
• Train, mentor, and provide guidance to front office staff to ensure they deliver exceptional service and adhere to hotel policies and procedures
• Assist in scheduling and coordinating front desk shifts to ensure adequate coverage and smooth workflow
• Handle guest complaints and inquiries promptly and professionally, striving to resolve issues to the guest's satisfaction
• Monitor room availability and coordinate with housekeeping to ensure timely room turnovers and cleanliness standards are maintained
• Oversee the billing and cashiering processes, ensuring accuracy and compliance with hotel financial policies
• Conduct regular audits of front office procedures and guest interactions to identify areas for improvement and implement solutions
• Collaborate with other departments to ensure seamless communication and guest satisfaction throughout their stay
• Assist in the implementation of guest service initiatives and special projects as assigned by management
• Uphold the hotel's brand standards and values, fostering a positive and welcoming atmosphere for both guests and team members
• Hyatt Regency Hotel

• Company Overview: Marriott
• Oversee and manage the daily operations of the front office, ensuring smooth and efficient functioning
• Train and supervise front desk staff, including assigning tasks, providing guidance, and monitoring performance
• Maintain high standards of customer service by greeting and assisting guests, handling inquiries and complaints, and resolving issues promptly and professionally
• Coordinate room reservations, check-ins, and check-outs, ensuring accurate and timely processing
• Handle financial transactions, including cash handling, credit card processing, and billing, while ensuring accuracy and adherence to established policies
• Monitor and maintain the cleanliness and organization of the front desk area, lobby, and public spaces
• Collaborate with other departments, such as housekeeping and maintenance, to ensure smooth guest experiences and address any maintenance or cleanliness issues
• Uphold and enforce hotel policies and procedures, ensuring compliance with safety, security, and confidentiality standards
• Marriott

• Company Overview: Marriott
• Manage the front desk operations, including guest check-in, check-out, and room assignment, ensuring a seamless and efficient process
• Train and mentor front desk staff, providing guidance on delivering personalized service, resolving guest issues, and upselling hotel amenities
• Foster a guest-centric culture among the team, consistently striving to exceed guest expectations and enhance their overall experience
• Coordinate with various departments to ensure smooth operations and timely response to guest requests and inquiries
• Oversee the handling of reservations, ensuring accuracy, proper allocation of rooms, and effective management of room inventory
• Implement and enforce hotel policies and procedures, ensuring compliance with brand standards and local regulations
• Conduct regular performance evaluations of front desk staff, providing constructive feedback and identifying training needs
• Maintain and analyze guest feedback, reviews, and surveys, taking appropriate actions to address any areas of improvement
• Marriott

• Company Overview: Palazzo Versace
• Greet and welcome guests in a warm and professional manner, providing exceptional customer service upon their arrival
• Manage guest check-in and check-out processes efficiently, ensuring accuracy in room assignments, billing, and reservation details
• Handle guest inquiries, requests, and complaints promptly and courteously, striving to exceed their expectations and resolve issues
• Maintain a well-organized and tidy reception area, ensuring a visually appealing and welcoming environment for guests
• Answer phone calls, transfer calls to appropriate departments, and take messages as needed, ensuring clear and accurate communication
• Process guest payments, maintain accurate financial records, and handle cash transactions following established procedures
• Provide information about hotel facilities, services, and local attractions to assist guests in making the most of their stay
• Palazzo Versace

• Company Overview: Jumeirah
• Provide exceptional and personalized service to hotel guests, ensuring their needs and requests are met promptly and efficiently
• Serve as a knowledgeable resource for guests, offering recommendations and information on local attractions, dining options, transportation, and cultural experiences
• Arrange transportation for guests, including airport transfers, car rentals, and chauffeur services, ensuring smooth and seamless travel experiences
• Assist guests with reservations for restaurants, entertainment venues, and special events, managing bookings and ensuring all arrangements are in place
• Provide support for VIP guests, ensuring their specific requirements and preferences are accommodated to the highest standard
• Manage the front desk operations, including guest check-in, check-out, and room assignment, ensuring a seamless and efficient process
• Answer phone calls, transfer calls to appropriate departments, and take messages as needed, ensuring clear and accurate communication
• Jumeirah

• Company Overview: Jumeirah
• Increased monthly revenue up to 15% by upselling premium packages
• Training 20 restaurant members on weekly basis
• Supervised a team of 20 people including bar staff and hostesses
• Established a team of 20 people covering every day key role in the restaurant
• Coordinated a weekly rotating roster of 20 full time and 5 casual team
• Trained 3 new employees of the policies and health and safety
• Jumeirah

Conduct pre-flight safety checks and ensure all emergency equipment is functional.

Deliver safety demonstrations and enforce security procedures.

Assist passengers during emergencies and provide first aid if necessary.

Provide a premium, five-star experience to all passengers.

Serve meals and beverages according to Qatar Airways service standards.

Assist passengers with special needs, including young travelers, elderly guests, and those requiring medical assistance.