Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
Generic

Mohamed KHELLOUT

Brossard,Quebec

Summary

Focused on optimizing procedures and service quality food service crews. Skilled in organizing, delegating, and overseeing tasks with a hands-on management style. Energetic waiter with 6 years of experience offering quality food services. Team leader focused on coaching staff and solving problems involving kitchen efficiency, inventory, and customer satisfaction. Effectively manage personnel and business operations to handle demanding customer needs while maximizing customer service standards. Trained in preparing and handling food, organizing inventory, and optimizing customer relations. Diplomatic in addressing customer concerns and resolving issues. Background includes inventory management, sales leadership, and recordkeeping. Organized and forward-thinking food service professional with a flexible and motivational management style. Attentive waiter with excellent interpersonal skills, experience in serving food and beverages. Proficient in customer service and kitchen equipment operations. Highly focused with excellent work ethic.

Overview

2
2
years of professional experience

Work History

Service a La Clientèle

Customers Service
2023.08 - Current
  • Greets Customers are in charge of the customer service desk, trampoline monitoring, ensuring that everyone follows safety standards, and cleaning up after themselves every night


  • Used critical thinking to break down problems, evaluate solutions and make decisions.
  • Developed and maintained courteous and effective working relationships.
  • Resolved problems, improved operations and provided exceptional service.
  • Maximized customer service and satisfaction by providing directions to visitors regarding requested locations, events and landmarks.
  • Cleaned rides and attractions to reduce spread of germs and bacteria.
  • Operated rides and attractions according to written guidelines to reduce injuries.
  • Constructed displays and easy-to-read signage to help guests navigate attractions area.
  • Ascertained wants and needs of guests and developed games and attractions to facilitate enjoyment.
  • Oversaw refreshments counter, selling food items to customers and maintaining sufficient stock of products and supplies to meet expected needs.
  • Promoted safety of visitors and mitigated liability risks by monitoring recreation areas, enforcing rules and safety policies.
  • Assisted customers in entering and exiting rides, providing balance support and general directions.
  • Assisted guests with transactions for rides and attractions to facilitate fun and exciting experiences.
  • Issued tickets to customers and collected payment and fees for desired services.
  • Cultivated warm relationships with regular customers.

Café Belle Vue

Team Member
2021.08 - 2023.07


  • Before you leave, make sure to clean up the food on the tray
  • Take orders from the lobby and the drive-thru window
  • Check to see if we have enough doughnuts or any other food.
  • Determined customer needs, assisted with selection and promptly served items to foster positive guest experience.
  • Maintained clean and presentable cafe by wiping, sanitizing and replenishing supplies frequently to support workflow efficiency and employee job tasks.
  • Organized and oversaw food service training to educate employees on resetting tables, relaying orders to cooks and upselling food and beverages.
  • Orchestrated positive customer experiences by overseeing every area of operations.
  • Maintained effective supply levels by monitoring and reordering food stock and dry goods.
  • Set and enforced performance and service standards to keep consistent, high-quality environment devoted to customer satisfaction.
  • Maintained compliance with company policies and procedures for food safety, sanitation and quality.
  • Integrated service and team management strategies to boost business profits.

Education

High School Diploma -

Technicien En Hygiène Et Sécurité
DAlgeria
04.2007

High School Diploma -

Lycée L'arbi Tebessi
Algeria
01.1999

Skills

  • Teamwork and Collaboration
  • Adaptability and Flexibility
  • Documentation and Recordkeeping
  • Food and Beverage Service
  • Stocking and Replenishment
  • Time Management and Prioritization
  • Stocking and Replenishing
  • Employee Training and Supervision
  • Critical Thinking
  • Handling Complaints
  • Customer Relations
  • Multitasking and Organization
  • Customer Service

Accomplishments

  • Resolved product issue through consumer testing.

completing tasks with accuracy and efficiency.

  • Achieved results by introducing leadership,softskills and maintaining good communication for tasks.
  • Collaborated with team in the development .
  • Achieve through effectively helping with different tasks .

Timeline

Service a La Clientèle

Customers Service
2023.08 - Current

Café Belle Vue

Team Member
2021.08 - 2023.07

High School Diploma -

Technicien En Hygiène Et Sécurité

High School Diploma -

Lycée L'arbi Tebessi
Mohamed KHELLOUT