Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Mohamed Khatib

Toronto

Summary

Adept at managing budgets, payroll, invoicing and general accounting functions. Instrumental in keeping business operations fully compliant and working within budgetary guidelines. Knowledgeable Ticketing Agent adept at making reservations, solving booking issues and providing exceptional support to customers. Well-organized with excellent multitasking, time management and communication skills. Resourceful Account Manager with excellent client oversight, issue resolution, and relationship-building expertise. Maximized repeat business opportunities and utilized proven prospecting techniques to expand client base. High-level sales cycle knowledge and strong collaborative skills leading to optimum outcomes.

Overview

33
33
years of professional experience

Work History

Security Officer

Sudan Airlines
01.1992 - 01.2013
  • Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
  • Acted quickly during emergency situations to reduce opportunity for damage and injury.
  • Patrolled and monitored premises in company vehicle, on bicycle, and by foot.
  • Provided excellent customer service while addressing visitor inquiries or concerns related to facility safety or access control procedures.

Ticket Agent

Sudan Airways
01.2013 - 03.2018
  • Trained new staff members in using airline reservation systems efficiently, resulting in shorter learning curves.
  • Handled baggage check-in efficiently, reducing wait times for passengers at the airport counter.
  • Enhanced customer satisfaction by efficiently processing ticket reservations and cancellations.
  • Verified passenger documentation to ensure compliance with international travel requirements.
  • Maintained accurate records of ticket sales, refunds, and exchanges using airline software systems.
  • Collaborated with team members to achieve consistently high-quality customer service standards.

Account Manager

Sudan Airways
06.2007 - 07.2014
  • Increased client satisfaction by building strong relationships and addressing their needs promptly.
  • Maintained high client retention rate by providing exceptional customer service and anticipating client needs.
  • Managed a diverse portfolio of accounts, ensuring timely communication and effective problem resolution.
  • Successfully resolved escalated issues, preventing potential loss of valuable clients while maintaining positive relationships with all parties involved.

Accountant

Sudan Airways
01.2000 - 04.2018
  • Handled day-to-day accounting processes to drive financial accuracy.
  • Reconciled accounts and reviewed expense data, net worth, and assets.
  • Documented cash, credit, fixed assets, accrued expenses, and line of credit transactions.
  • Gathered financial information, prepared documents, and closed books.
  • Completed daily cash functions like account tracking, payroll and wage allocations, budgeting, donating, and cash, and banking reconciliations.
  • Maintained up-to-date knowledge on professional accounting standards to manage financial recordkeeping.

Truck Driver

Shah Company
02.2021 - 01.2022
  • Operated with safety and skill to avoid accidents and delays.
  • Maintained a clean driving record while adhering to company policies and federal regulations for transportation safety.
  • Maintained daily, legible DOT log book and submitted corresponding documents.
  • Inspected trucks for malfunctions and reported vehicles to management for corrective action.
  • Utilized GPS and other navigation tools to plan routes and stay on schedule.

Uber Driver

Uber
03.2019 - Current
  • Responded to passenger concerns and complaints politely and professionally.
  • Developed strong communication skills while interacting with diverse groups of riders daily.
  • Followed company guidelines and policies when interacting with passengers.
  • Assisted passengers with loading and unloading luggage for enhanced customer care.

Education

Diploma - Marketing

North American College of Information Technology
Toronto, ON
09.2024

High School Diploma -

Khartoum Highschool
Khartoum, Sudan
03.1989

Skills

  • Reservation Systems
  • Baggage handling
  • Travel documentation
  • Upselling abilities
  • Report Writing
  • Incident Reporting
  • Security Guard License
  • General security
  • Accounting and bookkeeping
  • Accounts Payable and Receivable
  • Bank Reconciliation
  • Bookkeeping

Languages

English
Limited Working
Arabic
Native or Bilingual

Timeline

Truck Driver

Shah Company
02.2021 - 01.2022

Uber Driver

Uber
03.2019 - Current

Ticket Agent

Sudan Airways
01.2013 - 03.2018

Account Manager

Sudan Airways
06.2007 - 07.2014

Accountant

Sudan Airways
01.2000 - 04.2018

Security Officer

Sudan Airlines
01.1992 - 01.2013

Diploma - Marketing

North American College of Information Technology

High School Diploma -

Khartoum Highschool

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Mohamed Khatib