MOHAMED KASSIM JAMA
Toronto,Canada
Summary
Results-driven sales associate with a strong foundation in customer service and sales. Demonstrated ability to enhance customer satisfaction and streamline operations through effective communication and teamwork.
Overview
8
8
years of professional experience
Work History
Production Department Saw Operator
Extrudex Aluminum
Toronto, Ontario
07.2022 - 07.2026
- Cut aluminum alloy to specified lengths to meet production requirements.
- Move the wagon to the oven for treatment.
- Coordinate with the forklift drivers on priority tasks.
- Review packaging drawing with the station lead hands.
- Oversaw daily operations in shipping and packaging to ensure timely and accurate order fulfillment.
- Coordinate with the general foremen and stretcher.
- Review of the previous safety incidents on the production plant.
- Mediated team conflicts to foster a collaborative and positive work environment.
Customer Service Cashier
Toronto, Ontario
02.2018 - 08.2019
- Helped customers complete purchases, locate items and join reward programs to promote loyalty, satisfaction and sales numbers.
- Assisted customers with purchases, item location, and enrollment in reward programs to enhance loyalty and satisfaction.
- Maintained transaction reports and greeted customers, fostering a welcoming environment.
- Assisted customers with locating and choosing merchandise in any store department.
- Assisted customers by answering questions and fulfilling their requests.
- Resolved customer complaints while ensuring checkout area remained clean and organized.
- Restocked merchandise on shelves to ensure availability for customers., arranged and organized merchandise in front lanes to drive product sales.
- Counted money in drawers at the beginning and end of shift to ensure amounts were correct.
Education
College Diploma - Financial Planning, Insurance and risk management skills, Investment planning
Seneca Polytechnic
1750 Finch Ave E, North York, ON M2J 2X507-2026
College Diploma - Computer Programmer Analysist.
Humber Institute of Technology
205 Humber College Blvd, Etobicoke, ON M9W 5L706-2020
High School Diploma - Biology, Math, English, Computer Science
Scarlett Heights Entrepreneurial Academy
Toronto, OntarioSkills
- Production efficiency
- Quality control
- Safety protocols
- Computer proficiency
- Problem solving
- Teamwork and collaboration
- Interpersonal and relationship skills
- Communication Skills
- Customer service
Timeline
Production Department Saw Operator
Extrudex Aluminum
07.2022 - 07.2026
Customer Service Cashier
02.2018 - 08.2019
College Diploma - Financial Planning, Insurance and risk management skills, Investment planning
Seneca Polytechnic
College Diploma - Computer Programmer Analysist.
Humber Institute of Technology
High School Diploma - Biology, Math, English, Computer Science
Scarlett Heights Entrepreneurial Academy