Mohamed Ismail
customer support / QA
Sudbury,ON
Summary
Dynamic professional with extensive experience at Publicis Sapient and Netmeds, specializing in customer engagement and analytical problem-solving. Proven leadership in driving team performance and enhancing customer satisfaction, resulting in surpassing sales targets consistently. Expertise in technology and relationship management underpins a commitment to fostering impactful customer relationships. Seeking to further leverage these skills to drive strategic growth and enhance client engagement.
Overview
12
12
years of professional experience
Work History
TEAM MEMBER
Topper’s Pizza
12.2023 - Current
- Facilitated customer order processing via in-person, phone, and online platforms.
- Sustained efficiency in service delivery during peak operational hours.
- Entered customer orders into Deliver Plus system with accuracy.
- Confirmed customer orders by phone.
- Handled various customer inquiries and complaints.
- Consistently uphold a professional attitude.
- Oversaw inventory management for store.
- Carried out various responsibilities aligned with team and organizational objectives.
CUSTOMER SERVICE REPERSENTATIVE (Fixed Term)
LCBO
Greater Sudbury, Ontario
04.2024 - 08.2024
- Actively engaged customers.
- Conveyed comprehensive product details effectively.
- Facilitated inventory organization and restocking processes.
- Handled customer transactions efficiently.
- Ensuring quality and effective customer service.
- Facilitated training sessions for new staff.
- Conducted inventory oversight tasks.
SENIOR ASSOCIATE
Publicis Sapient
Chennai, India
02.2022 - 08.2023
- Developed comprehensive test cases.
- Validated outcomes of functional, performance, and system testing.
- Created comprehensive bug reports and ensured accurate communication through JIRA.
- Oversaw complete project lifecycle from requirements gathering to testing.
- Hosted demo meetings for functional owners and end users to showcase deliverables.
- Collaborated with program managers and stakeholders to identify process gaps.
SENIOR ASSOCIATE
Netmeds (Reliance retail)
Chennai, India
04.2013 - 01.2022
- Delivered exceptional customer service by greeting customers and providing prompt assistance in locating products.
- Gained comprehensive understanding of product features, benefits, pricing, and availability.
- Engaged customers to effectively promote and sell diverse products utilizing strategic sales techniques.
- Processed sales transactions with accuracy and efficiency.
- Oversaw inventory levels and ensured optimal stocking.
- Followed up on sales inquiries to enhance customer engagement.
- Achieved and exceeded sales goals with consistent effort.
- Delivered detailed reports on market dynamics, client feedback, and competitive landscape to leadership.
Education
Bachelor’s - computer applications
Bharath University
Chennai, India07.2012
Skills
- Customer Satisfaction Focus
- Proficient in Technology
- Collaborative Teamwork
- Prioritization and Scheduling
- Analytical Problem Solving
- Commitment to Excellence
- Training and mentoring
- Effective Leadership Skills
- Customer Engagement Techniques
Work Preference
Work Type
Full TimeWork Location
RemoteHybridImportant To Me
Career advancementWork-life balanceCompany CultureTeam Building / Company RetreatsWork from home optionFlexible work hoursLanguages
Tamil
Native language
English
Upper Intermediate (B2)
B2
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
CUSTOMER SERVICE REPERSENTATIVE (Fixed Term)
LCBO
04.2024 - 08.2024
TEAM MEMBER
Topper’s Pizza
12.2023 - Current
SENIOR ASSOCIATE
Publicis Sapient
02.2022 - 08.2023
SENIOR ASSOCIATE
Netmeds (Reliance retail)
04.2013 - 01.2022
Bachelor’s - computer applications
Bharath University
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