MOHAMED ISMAIL
North York,Canada
Summary
Dynamic and hard-working commercial airline employee highly experienced as ramp agent. Offers excellent listening and comprehension skills. Trained.
Overview
18
18
years of professional experience
Work History
Lead – Ramp Attendant
Porter Airlines Inc.
Toronto, ON
2020.01 - 2024.01
- Managed record keeping and documentation to ensure correct routing of baggage
- Collaborated with supervisors and my team to manage daily flight schedules and accurate baggage counts
- Maintain on-time connection by guiding aircraft to and from gate position
- Oversaw adherence to safety guidelines, promoted safe working conditions, and ensured equipment problems and breakdowns to facilitate fast repairs
Delivery Driver
Iron Mountain
Toronto, ON
2016.01 - 2023.01
- Loading, transporting, and delivering items to clients in a friendly manner
- Provided excellent customer service, answered questions, and handled questions requests from clients
- Operated equipment and machines, such as cars, trucks, and deliver van
Ramp Attendant
Porter Airlines Inc.
Toronto, ON
2012.01 - 2020.01
- Complied with all safety procedures and Station Policies
- Assigned for courteous, prompt, accurate, and careful handling of customer baggage and airfreight
- Assisted in ramp set-up and storage of equipment and baggage
- Monitored customer safety during boarding and deplaning and assisted customers in a friendly and courteous manner
- Prepared proper paperwork associated with each flight to ensure accuracy
Customer Service Agent
Dixon Hall
Toronto, ON
2010.01 - 2012.01
- Managed and directed a team overseeing critical distribution of food box processes and safe food-handling practices
- Led weekly team meetings to strategize and implement advertising and sales of food box planes for success
- Enforced compliance with company policies maintained essential records
- Collaborated closely with management to produce sales reports
- Negotiated and purchased fruits and vegetables
- Performed customer satisfaction intake and data collection during wholesale purchasing
Mailroom Clerk
Plus One
Toronto, ON
2006.01 - 2010.01
- Delivered mail in person to appropriate departments and offices in three major downtown Toronto buildings
- Distributed sensitive documents by company policies and regulations
- Accurately input delivery information into the computer database system
Education
Air Brake Certification -
A1 Truck Driving School
Mississauga, ON01.2014
Travel & Tourism Diploma Program -
Seneca College
Toronto, ON01.2001
Skills
- 7 years’ experience as a service agent for rental car companies
- Experienced in delivering a variety of goods, including supplies and mail
- Worked in indoor/outdoor maintenance and general labor
- Strong communication skills interact positively with clients, team members, and supervisors
- Responsible, reliable, honest, and able to meet deadlines
- Proficient in Microsoft Windows Operating Systems, Microsoft Word, and Internet/email
- Comfortably lifts70 lbs
- Fluent in English and Somali
- Heavy lifting
Timeline
Lead – Ramp Attendant
Porter Airlines Inc.
2020.01 - 2024.01
Delivery Driver
Iron Mountain
2016.01 - 2023.01
Ramp Attendant
Porter Airlines Inc.
2012.01 - 2020.01
Customer Service Agent
Dixon Hall
2010.01 - 2012.01
Mailroom Clerk
Plus One
2006.01 - 2010.01
Air Brake Certification -
A1 Truck Driving School
Travel & Tourism Diploma Program -
Seneca College