MOHAMED HASSANIEN
Bowmanville
Summary
Dynamic and results-driven Retail Sales and Customer Service Professional with a proven history of exceeding sales goals, delivering exceptional customer experiences, and driving operational excellence. With extensive experience at Urban Planet, Planet Fitness, and Concentrix, I bring expertise in retail sales, loss prevention, customer relations, and team mentoring. Adept at fostering customer loyalty through personalized service and maintaining a proactive approach to resolving issues. Eager to contribute to a fast-paced retail environment by leveraging strong interpersonal skills, a keen eye for detail, and a passion for inspiring positive outcomes.
Overview
5
5
years of professional experience
Work History
Customer Service and Sales Representative
Concentrix
07.2022 - 04.2023
- Company Overview: Remote
- Provided high-quality customer service in a fast-paced, high-volume call center, achieving a 95%+ customer satisfaction score
- Consistently ranked in the top 10% of sales representatives for exceeding upselling and cross-selling goals
- Maintained detailed and accurate records of customer interactions, contributing to streamlined operations and improved service delivery
- Mentored 3+ new hires, sharing best practices and assisting in skill development to enhance team performance
- Recognized with 'Top Performer of the Month' award for outstanding contributions to sales and customer satisfaction
- Remote
Member Services Representative
Planet Fitness
02.2022 - 06.2022
- Served as the first point of contact for members, addressing inquiries and resolving concerns to ensure a seamless gym experience
- Promoted memberships, upsold services, and facilitated contract renewals, contributing to a 20% increase in monthly membership signups
- Managed daily front-desk operations, including member check-ins, scheduling, and handling financial transactions with 100% accuracy
- Collaborated with the management team to organize promotional events, driving a 10% increase in foot traffic
- Maintained a clean and organized environment, reflecting the brand's commitment to quality and member satisfaction
Sales Associate
Urban Planet
05.2018 - 02.2020
- Delivered exceptional customer service by actively engaging with shoppers, identifying needs, and providing tailored product recommendations
- Consistently exceeded sales targets, contributing to a 15% increase in store revenue over a 12-month period
- Assisted with visual merchandising, ensuring displays were on-brand and promoted high-value products effectively
- Supported loss prevention initiatives by maintaining awareness of suspicious activity and ensuring compliance with store security protocols
- Trained 5+ new hires on sales techniques and company policies, enhancing team productivity and cohesion
Education
Associate of Science - Business Management
Durham College
Oshawa04-2022
Skills
- Customer Relationship Management
- Sales and Upselling Techniques
- Loss Prevention and Asset Protection
- Training and Mentorship
- Inventory Management
- Conflict Resolution and Problem Solving
- High-Volume Call and Retail Environments
- Merchandising and Visual Standards
Accomplishments
- Increased customer satisfaction scores by 20% through proactive problem resolution and personalized service strategies.
- Contributed to the successful rollout of a new retail campaign, achieving a 25% boost in foot traffic and sales.
- Led a team initiative that reduced inventory shrinkage by 30% through rigorous compliance with loss prevention protocols.
Timeline
Customer Service and Sales Representative
Concentrix
07.2022 - 04.2023
Member Services Representative
Planet Fitness
02.2022 - 06.2022
Sales Associate
Urban Planet
05.2018 - 02.2020
Associate of Science - Business Management
Durham College
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