Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Mohamed Hassan

Toronto,Canada

Summary

Certified Scrum Master (CSM) with a deep working knowledge of Scaled Agile (SAFe), Agile theory, methodology, and practical application of best practices to drive pod success. Motivated self-starter with extensive experience in people leadership and cultivating agile work environments. Proficiency with Jira and Confluence to insure work visibility, workflow management and dynamic reporting for leadership. Proven record of driving agile adoption among peers and leadership through strong leadership.

Overview

11
11
years of professional experience
1
1
Certification

Work History

SCRUM MASTER

Wagepoint
10.2019 - 12.2024
  • Managed multiple scrum teams using Jira and confluence, ensuring effective collaboration and communication
  • Worked with product owners and end users to prioritize feature development and enhancements based on critical paths and business needs
  • Trained and mentored team members on best and most effective ways to use Scrum processes to improve efficiency and reduce production times
  • Improved team efficiency by implementing Agile and Scrum methodologies for project management.
  • Assessed team metrics such as Velocity and Burndown and worked to drive improvements and innovate new approaches
  • Facilitated Scrum framework – sprint planning, backlog grooming, daily scrums, sprint reviews, and sprint retrospectives.
  • Handled stakeholder inquiry via email, telephone conferences and presentations
  • Sized and assigned stories to each team member, regularly assessing workloads to complete tasks on time and within project parameters

SETTLEMENTS ADVISOR

Mackenzie Medical
12.2016 - 09.2019
  • Directly responsible for the development and performance of 7+ team members
  • Recognized, coached, and provided meaningful feedback through active performance management
  • Directly responsible for reviewing and approving settlements between lawyers and patients for medical invoices
  • Responsible for multiple annual reviews and used them to determine merit increases and bonuses
  • Reviewed department numbers and figures, cost of inventory, operational expenses, and department losses
  • Provided guidance to clients, enhancing decision-making processes.

LOYALTY AND RETENTION MANAGER

TELUS Communications
06.2014 - 10.2016
  • Delivered on company goals and targets on time and while overcoming impediments affecting the productivity of the team
  • Guided the Loyalty team through team building activities which improved our efficiency metrics and allowed the team to be more self-organized
  • Managed a16-agent team in the Loyalty Department focused on the retention of customers, maintaining key performance metrics (BCA, ICR etc.) and increasing the likelihood to recommend our services to other
  • Demonstrated experience working in a team environment, sharing decision making with others
  • Analyzed customer feedback and developed new techniques to ensure customer retention

Education

Bachelor of Science - Environmental Science

York University

Skills

  • Agile
  • SAFe
  • Agile best practices
  • Confluence
  • Effective customer communication
  • Presentation skills
  • Planning and prioritization
  • Agile coaching
  • Agile metrics tracking
  • Sprint planning

Certification

  • Scrum.org Professional Scrum Master I/II (PSM I/II) – Scrum.org.

Timeline

SCRUM MASTER

Wagepoint
10.2019 - 12.2024

SETTLEMENTS ADVISOR

Mackenzie Medical
12.2016 - 09.2019

LOYALTY AND RETENTION MANAGER

TELUS Communications
06.2014 - 10.2016

Bachelor of Science - Environmental Science

York University

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