Mohamed Nazir
Mississauga,ON
Summary
Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options.
Overview
12
12
years of professional experience
1
1
Language
Work History
Customer Service Specialist
Fil Delivery
05.2023 - 06.2023
- Managed an average of 70 daily customer orders for alcoholic beverages with precision and efficiency.
- Oversaw 50+ weekly deliveries for alcoholic beverage shipments, ensuring timely arrivals with advanced tracking software.
- Enhanced service experience by increasing product knowledge by 15%, resulting in improved customer satisfaction.
- Addressed customer complaints with 90% success, ensuring satisfaction through empathetic and attentive resolution.
Customer Care Representative
Canadian Appliance Source
02.2023 - 04.2023
- Achieved 95% order accuracy by meticulously verifying orders, managing backorders, and scheduling deliveries while collecting payments.
- Streamlined the return and exchange process, reducing resolution time by 20% through efficient departmental coordination.
- Effectively managed high-stress situations, achieving a 95% resolution rate, and ensured 90% customer satisfaction through prompt dispute resolution and follow-up calls.
Customer Service Representative
STAPLES Canada ULC
10.2019 - 07.2021
- Provided product and service suggestions, achieving a 95% satisfaction rate by promptly addressing inquiries and order requests from customers and business clients.
- Meticulously processed returns, exchanges, and refunds while maintaining accurate records and strict policy compliance.
- Ensured timely deliveries through proactive tracking and tracing, coordinating with various departments and confirming receipt of delivery with customers.
- Quickly resolved delivery disputes and customer complaints by collaborating with departments and adhering to company policy when offering discounts or refunds.
Customer Relationship Agent
Miratel Solutions Inc
08.2011 - 07.2019
- Utilized Salesforce for processing orders, collecting payments, and providing customer support while managing an average of 100 inbound calls daily.
- Initiated contact with supporters, contributing to a 15% increase in engagement and customer interaction.
- Entered payment information for daily mail orders with precision, resulting in a 98% error-free processing rate and ensuring timely dispatch.
- Oversaw the training of staff members on company products, services, policies, and procedures to ensure alignment with organizational standards and enhance team proficiency.
Education
High School Diploma -
Lakeshore Collegiate Institute
Etobicoke, ON10.2010
Skills
- Collaboration
- Communication
- Problem-Solving
- Complaint Resolution
- Conflict Resolution
- Attention to Detail
- Data Entry
- Payment Processing
- CRM Software
- Record-Keeping
- Account Management
- Staff Training
Quote
Almost everything worthwhile carries with it some sort of risk, whether it’s starting a new business, whether it’s leaving home, whether it’s getting married, or whether it’s flying into space.
Chris Hadfield
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Customer Service Specialist
Fil Delivery
05.2023 - 06.2023
Customer Care Representative
Canadian Appliance Source
02.2023 - 04.2023
Customer Service Representative
STAPLES Canada ULC
10.2019 - 07.2021
Customer Relationship Agent
Miratel Solutions Inc
08.2011 - 07.2019
High School Diploma -
Lakeshore Collegiate Institute
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