Summary
Overview
Work History
Education
Skills
Languages
Certification
Timeline
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MOHAMED FEINDOUNO

Toronto,ON

Summary

Demonstrates strong analytical, communication, and teamwork skills, with proven ability to quickly adapt to new environments. Eager to contribute to team success and further develop professional skills. Brings positive attitude and commitment to continuous learning and growth.

Overview

6
6
years of professional experience
1
1
Certification

Work History

Technical Services Manager & Fleet Manager

MAXAMCorp Holding, S.L
10.2021 - 05.2023
  • Increased technical support efficiency by 20% through streamlined workflows and new software tools, resulting in a 15% reduction in issue resolution time
  • Delivered high-quality technical support services that consistently exceeded customer expectations under tight deadlines, maintaining a 98% satisfaction rate and meeting 95% of service deadlines.
  • Oversaw vendor relationships and managed contract negotiations to secure a 10% cost savings on annual service contracts, ensuring all terms aligned with budgetary and operational goals.
  • Proactively addressed workflow bottlenecks across projects, leading to a 30% increase in task completion rates and reducing project delays by 40%.

International Project & Sales Manager

MAXAMCorp Holding, S.L
04.2019 - 10.2021
  • Streamlined communication processes to improve collaboration among diverse project stakeholders, reducing response times by 30% and enhancing project alignment across teams.
  • Managed key accounts through strategic planning and relationship building, achieving a 20% increase in customer loyalty and generating a 15% increase in repeat business.
  • Overcame objections from potential clients by addressing concerns and delivering customized solutions, which resulted in a 25% conversion rate among initially hesitant clients.
  • Handled customer relations issues with swift resolution, achieving a 90% satisfaction rate and reducing complaint resolution times by 35%.

Mining Tax Consultant

Directorate General Of Taxes
02.2018 - 03.2019
  • Streamlined the tax preparation process, increasing efficiency by 25% and improving accuracy, which reduced filing errors by 30%.
  • Advised clients on compliance best practices in alignment with evolving tax regulations, helping 95% of clients avoid costly penalties and maintain audit-ready records.
  • Identified discrepancies in client records, preventing potential audit triggers and recovering an average of 15% more in deductions or credits per client.
  • Assisted clients in resolving IRS issues by navigating complex regulations and negotiating settlements, achieving favorable outcomes in 90% of cases.

Mining Engineer

AngloGold Ashanti
06.2017 - 01.2018
  • Maximized resource utilization by planning optimized transport routes for extracted materials, reducing fuel costs by 20% and decreasing transit time to processing plants by 30%.
  • Managed drilling and blasting operations with a focus on minimizing environmental impact, while increasing mineral extraction rates by 15% through precise planning and execution.
  • Implemented continuous improvement strategies across projects, resulting in a 25% increase in productivity rates and contributing to on-time project completions.

Education

MBA - Business Administration And Management

Ivey Business School At Western University
London, ON
04-2025

Master of Science - Mining Engineering

National University of Science And Technology
Moscow, Russia
01-2017

Skills

  • Technical Support
  • Stakeholder Communication
  • Problem-solving abilities
  • Teamwork and Collaboration

Languages

English
Native or Bilingual
French
Native or Bilingual
Russian
Full Professional
Spanish
Limited Working

Certification

  • Certified Project Manager, PMI, ‘24
  • Mines Supervisor (Ministry of Energy and Petroleum Resources of Canada,‘ 21)

Timeline

Technical Services Manager & Fleet Manager

MAXAMCorp Holding, S.L
10.2021 - 05.2023

International Project & Sales Manager

MAXAMCorp Holding, S.L
04.2019 - 10.2021

Mining Tax Consultant

Directorate General Of Taxes
02.2018 - 03.2019

Mining Engineer

AngloGold Ashanti
06.2017 - 01.2018

MBA - Business Administration And Management

Ivey Business School At Western University

Master of Science - Mining Engineering

National University of Science And Technology

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MOHAMED FEINDOUNO