Mohamed Faiyad
East York,ON
Summary
Certified Scrum Master (PSM I) with 6+ years of experience as a Business Analyst and Agile Practitioner across IT, ERP, and banking operations. Skilled in facilitating Agile ceremonies, backlog management, and process improvement, with proven ability to serve as a change agent and coach teams to higher productivity. Strong background in banking workflows, compliance, and risk management, combined with expertise in SAP MM, ERP (Odoo), Jira, and Confluence. Currently pursuing PMP certification to strengthen project leadership.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Business Analyst / Agile Consultant
Freelance Business Analyst / Agile Consultant
Toronto, ON
01.2021 - Current
- Facilitated Agile ceremonies for distributed teams, ensuring adherence to Scrum practices and TD Scaled Agile–aligned processes.
- Collaborated with Product Owners and Technology Leads to refine product backlogs, prioritize features, and deliver on sprint goals.
- Supported cross-functional teams in identifying and removing impediments to improve flow and productivity.
- Prepared BRD/FRD documentation, wireframes, and user stories, ensuring business requirements were accurately captured and delivered.
- Coached teams on Agile values and principles, improving sprint predictability and engagement.
Head of Maintenance & Assistant Manager
Skyview Condominiums
Toronto, ON
01.2020 - 01.2023
- Coordinated cross-functional building operations, resource planning, and vendor management.
- Streamlined workflows and introduced digital tracking methods for issue resolution.
- Acted as a liaison between management, tenants, and contractors, improving communication and stakeholder satisfaction.
Business Analyst
Amana Bank PLC
Colombo
01.2016 - 01.2018
- Partnered with compliance, risk, and audit teams to implement Agile methodology in compliance projects (6-month initiative), streamlining KYC and AML monitoring workflows.
- Supported compliance squads in backlog refinement, sprint planning, and daily standups to ensure timely delivery of regulatory requirements.
- Enhanced transparency by mapping all compliance-related tasks into Jira and ensuring zero 'hidden work.'
- Gathered requirements from retail and corporate banking teams for digital transformation initiatives.
- Supported migration and upgrades of core banking systems, focusing on payment processing and customer experience.
- Partnered with stakeholders to align business requirements with technology solutions, improving efficiency in loan processing, credit evaluation, and treasury operations.
Business Analyst
Zion Tec Pvt Ltd
Colombo
01.2014 - 01.2020
- Led requirement gathering, user story creation, and backlog management for ERP and IT projects.
- Worked closely with stakeholders and developers to define acceptance criteria and workflows.
- Facilitated Agile ceremonies while transitioning teams from Waterfall to Agile delivery.
- Hands-on experience in SAP MM consulting (2018–2020), supporting procurement, vendor management, and system configuration.
Education
BSc (Hons) - Business Information Technology
University of Greenwich
01.2012
Skills
- Agile & Scrum Facilitation
- Product Backlog Management
- Requirement Gathering
- Jira
- Confluence
- SDLC
- Process Improvement
- ERP (Odoo)
- SAP MM
- Stakeholder Engagement
- Team Coaching
- Mentorship
Websites
Certification
- Professional Scrum Master I (PSM I), Scrum.org
- PMP, PMI, in progress
- AZ-900: Microsoft Azure Fundamentals, self-study
Additional Information
Permanent Resident (PR) of Canada, Flexible to work in hybrid/remote Agile team setups, Strong interpersonal skills with proven ability to collaborate across diverse teams
Banking Compliance Expertise
- 2+ years of experience in retail and corporate banking operations (Amana Bank, Sri Lanka).
- Hands-on Agile delivery in compliance projects (6-month initiative), working with KYC, AML, and risk control teams.
- Strong understanding of regulatory requirements in banking (audit, compliance reporting, transaction monitoring).
- Supported core banking system upgrades with a focus on payment processing, customer onboarding, and treasury operations.
- Collaborated with compliance, risk, and IT teams to ensure delivery of regulatory-driven solutions within Agile frameworks.
Personal Information
- Visa Status: Permanent Resident (PR) of Canada
- Residence Permit: Permanent Resident (PR) of Canada
Timeline
Business Analyst / Agile Consultant
Freelance Business Analyst / Agile Consultant
01.2021 - Current
Head of Maintenance & Assistant Manager
Skyview Condominiums
01.2020 - 01.2023
Business Analyst
Amana Bank PLC
01.2016 - 01.2018
Business Analyst
Zion Tec Pvt Ltd
01.2014 - 01.2020
BSc (Hons) - Business Information Technology
University of Greenwich