MOHAMED ELKADI
Los Angeles
Summary
Results-driven individual with a proven track record in enhancing operational efficiency and customer service. Expertise in problem resolution and attention to detail, ready to support smooth operations and elevate customer experience.
Overview
17
17
years of professional experience
Work History
SEASONAL DRIVER HELPER
UPS
Los Angeles, CA
09.2025 - 01.2026
- Assisted drivers in loading and unloading packages, ensuring timely deliveries.
- Collaborated with team members to optimize delivery routes and improve efficiency.
- Maintained high safety standards during package handling and transportation procedures.
- Conducted routine inspections of delivery vehicles to ensure operational readiness.
- Provided exceptional customer service by communicating effectively with recipients.
- Loaded and unloaded trucks efficiently, minimizing damage to goods and optimizing space utilization.
- Prevented damage to packages and products by correctly securing loads.
- Assisted drivers with navigation, ensuring accurate and prompt deliveries for clients.
Door Greeter
MARSHAL EL-GEZIRA HOTEL
EGYPT
01.2015 - 06.2024
- Handled guest inquiries and complaints professionally, resolving issues promptly.
- Trained new greeters on best practices for guest engagement and service standards.
- Implemented feedback systems to improve overall guest satisfaction and experience quality.
- Assisted in reducing theft rates by diligently monitoring incoming and outgoing traffic at entrances and exits.
- Enhanced customer satisfaction by greeting guests warmly and directing them to the appropriate department.
- Increased customer loyalty through genuine interactions that made guests feel valued upon entering the store.
- Responded to resident complaints, questions, concerns and suggestions and conducted quality assurance follow-up to building issues and inquiries.
- Relieved guests of luggage and connected with porters for delivery to rooms.
- Greeted customers with smile and provided friendly, knowledgeable service.
Door Greeter
RAMADA HOTEL
EGYPT
06.2009 - 06.2014
- Greeted guests warmly, creating welcoming atmosphere for arrivals and departures.
- Assisted with check-in process, ensuring smooth transitions for incoming guests.
- Monitored lobby area, maintaining cleanliness and orderliness throughout shifts.
- Provided information about hotel amenities and local attractions to enhance guest experience.
- Collaborated with front desk staff to coordinate guest services efficiently.
- Maintained a welcoming atmosphere for all visitors, ensuring a positive first impression upon entering the store.
- Improved guest satisfaction scores by consistently providing friendly and helpful interactions with each visitor.
- Ensured smooth flow of customer traffic by effectively managing entranceways during peak hours and special events.
- Played a key role in maintaining high levels of guest satisfaction during holiday seasons or other busy times throughout the year.
Education
BACHELOR IN ACCOUNTING - Accounting
MANSOURA UNIVERSITY
EGYPT05-2009
Skills
- Relationship building
- Problem resolution
- Complaint handling
- Attention to details
- Adaptability & Quick learning
- Customer service & Communication
Languages
Arabic
Native or Bilingual
English
Professional Working
Timeline
SEASONAL DRIVER HELPER
UPS
09.2025 - 01.2026
Door Greeter
MARSHAL EL-GEZIRA HOTEL
01.2015 - 06.2024
Door Greeter
RAMADA HOTEL
06.2009 - 06.2014
BACHELOR IN ACCOUNTING - Accounting
MANSOURA UNIVERSITY