MOHAMED ELEGAILY
Mississauga,ON
Summary
Results oriented, proactive and industrious IT Project Manager with 13 years of experience extensively in leading and managing medium to large projects with strategic clients focusing on meeting clients' expectations. Backed with deep technical experience, PMP certification, and analytical capabilities as well as deep knowledge of SDLC. Successful track record for delivering system solutions in numerous industry sectors including financial services, software application development tools, web e-commerce and managing consulting. PROFICIENCIES Program and project management of software implementation and development Strong analytical capability Team management, supervision, mentorship Client and stakeholders management Deep experience in requirement analysis Project management methodologies (including Agile project management) Wide technical experience (SQL, DB design, Linux, C, C++, Java, web development) Software Development Manager skilled in managing the entire product lifecycle for both hardware and software. Expert in [Programming language] and [Programming language]. Innovative and solutions-focused IT Project Manager with more than [Number] years in network engineering and enterprise project management. Certified IT Project Manager experienced in managing projects related to applications and software tools installation and migration, server virtualization and end user computing.
Overview
23
23
years of professional experience
Work History
Project Manager
NRT Technology Corp
08.2014 - Current
- Planned, executed, and supervised development and implementation projects Delivered more than 15 development change orders in less than 90 days Managed 2 implementation projects budgeted $200K for 2 strategic clients Appointed projects' technical personnel in line with clients' requirements Managed 2 payment service certification projects with Interac Participated in the PMO process enhancement Introduced and worked on creating Enterprise Project Management web application (MS Sharepoint project web app) Effectively handled the communication with internal and external stakeholders.
- Established criteria for each milestone within the product roadmap as a means to measure developmental progress.
- Led bi-weekly Scrum planning meetings to develop team strategies and define project goals.
- Led communication with stakeholders regarding product goals and progress made.
- Boosted company revenue by more than [Number]% by [Action taken].
- Spearheaded [Initiative Name], resulting in [Positive result].
- Directed all phases of [Project type] projects, from [Phase] to [Phase].
- Drafted [Number] deliverables each [Time period] such as [Deliverable] and [Deliverable].
- Directed planning, budgeting, vendor selection and quality assurance efforts.
- Recommended process and systems improvements such as [Improvement description].
- Monitored timelines and flagged potential issues to be addressed.
- Coordinated design meetings and decisions across [Number] internal departments and teams.
- Collaborated with the [Department name] department to [Goal achieved].
Engagement / Program Manager
International Turnkey Systems (ITS)
10.2011 - 05.2014
- Delivered more than 3 major implementation projects, budgeted over $1.2 M, on time and within budget.
- Managed clients' stakeholders through challenging project resolving the situation with very minor impact Streamlined software PMLC from requirement gathering to final delivery which resulted in enhancing the quality of deliverables Conducted a single-point of communication for all engagements with a major financial client Maintained trust and good relations with clients keeping them highly satisfied.
- Communicated activities and projects' progress status to clients' stakeholders Ensured appropriate application support activities were completed on time and met customer satisfaction in accordance with the SLA improving SLA-matching from 70% to 98% Planned resources availability at appropriate times to deliver required activities in the assigned projects Produced improved plans to resolve escalated issues and problems which reduced escalated problems by 95% Supported sales and presales teams to demonstrate and cross sell to existing clients which resulted in winning 2 major business opportunities.
- Collaborated with the sales, marketing and support teams to launch products on time and within budget.
- Developed and evolved the consumer-facing, multi-channel roadmap for desktop, mobile and mobile web applications.
- Established criteria for each milestone within the product roadmap as a means to measure developmental progress.
- Partnered with the marketing team to translate product features into customer value propositions to be used in consumer messaging.
- Gathered detailed use cases and requirements through regular on-site visits, virtual meetings and customer advisory board sessions.
- Coached and mentored [Number] new staff members, including conducting performance reviews.
Senior Business Analyst / Team Lead
International Turnkey Systems (ITS)
03.2007 - 09.2011
- Led the application support team providing support service to 5 major financial institutions.
- Formed and managed a 16-person application support team focusing on expanding team knowledge base and leading by example.
- Succeeded in reviving a delayed and challenging Core-Banking upgrade project at strategic client achieving project's objectives and within budget.
- Led the project team of Phoenix core banking in implementing and launching the core system at a major financial institution.
- Designed the interface between financial systems especially the core system with various front subsystems.
- Analyzed maintenance contracts to ensure that clients receive the proper level of support service Packaged software services in service catalog in order to be offered to strategic clients Performed business analysis, use case modeling, documentation of software requirements, and functional specifications for large complex applications.
- Managed clients' expectations for the scope of a given software releases.
- Delivered on-site IT and AV technical support for [Number] staff.
- Coached and mentored [Number] new staff members, including conducting performance reviews.
- Translated technical specifications into detailed product requirements.
- Led communication with stakeholders regarding product goals and progress made.
- Gathered detailed use cases and requirements through regular on-site visits, virtual meetings and customer advisory board sessions.
International Turnkey Systems ITS
01.2007 - 01.2014
Support Engineer
Oracle Corporation
06.2006 - 02.2007
- Handled service requests reported on Oracle Identity Management product suite (Oracle Identity/Access Manager, Oracle Identity Federation, Oracle Internet Directory) Created reports for defects and necessary enhancements to the development team Performed in-depth analysis to clients' service requests Reproduced in-house test cases of customers' issues when needed Created knowledge-base articles for innovative solutions to reported issues Evaluated interface between the building blocks of the software in order to recommend areas of improvement to development team Successfully handled the communication with clients achieving more than 97% positive satisfaction surveys.
- Managed call flow and responded to technical support needs of customers.
- Resolved customer issues in a clear, courteous and straightforward manner.
- Demonstrated professionalism and courtesy with customers at all times.
- Identified and solved technical issues with a variety of diagnostic tools.
- Resolved problems with malfunctioning products.
- Followed up with clients to ensure optimal customer satisfaction.
- Conducted research to address customer concerns.
- Remained up-to-date on the latest technologies and solutions applicable to company products.
Senior Software Developer
06.2003 - 05.2006
Technical Instructor
Information Technology Institute ITI
10.2002 - 03.2003
- Conducted training courses in the installation and maintenance of Unix Operating System, Linux Kernel Internals and C/C++ programming.
- Scheduled classes, based on the availability of classrooms and equipment.
Software Developer
06.2002 - 04.2003
- Managed a three-persons team for designing and developing PHP wrapper functions using C on Unix.
- Developed and tuned web functions using PHP and Java script.
- Created single-threaded and user interface event-driven applications using C programming language and shell scripts on Unix.
ITSoft
- Developed on and Implemented Phoenix Core Banking system Performed gap analysis and created requirement gap documents Performed system performance health checks and provided business consultancy to financial institutions Participated in assessing and documenting the requirements of migrating Phoenix system from Sybase to Oracle database engines.
- Achieved a successful and on-time implementation of Phoenix core banking system at many financial institutions in many countries.
- Analyzed software requirements necessary to design the interface between Phoenix system the central bank's DSS system.
- Provided technical/business consultancy to many clients Designed and developed XML interface layer for Phoenix ME system using MS Visual C 6.
- Handled maintenance and support of Phoenix core banking system Designed the interfaces between Phoenix system (based on Sybase) and Unibank system (based on Oracle) using XML.
Education
Master of Science - Information Systems Management
University of Liverpool
2010
Post Graduate Diploma - Information Technology, Information Technology Institute
Nottingham University
1 2002
High Diploma - Information Technology
Alexandria Institute of Technology AIT
1 2001
BSc - Business and Accounting
Alexandria University
1 1999
Skills
- Agile methodologies
- Business process improvement
- Change management
- Requirements gathering
- Project cost planning
- Risk mitigation and management
- Effective multi-tasker
- MS Project
- Team player
- JavaScript
Timeline
Project Manager
NRT Technology Corp
08.2014 - Current
Engagement / Program Manager
International Turnkey Systems (ITS)
10.2011 - 05.2014
Senior Business Analyst / Team Lead
International Turnkey Systems (ITS)
03.2007 - 09.2011
International Turnkey Systems ITS
01.2007 - 01.2014
Support Engineer
Oracle Corporation
06.2006 - 02.2007
Senior Software Developer
06.2003 - 05.2006
Technical Instructor
Information Technology Institute ITI
10.2002 - 03.2003
Software Developer
06.2002 - 04.2003
ITSoft
Master of Science - Information Systems Management
University of Liverpool
Post Graduate Diploma - Information Technology, Information Technology Institute
Nottingham University
High Diploma - Information Technology
Alexandria Institute of Technology AIT
BSc - Business and Accounting
Alexandria University
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