Mohamed Ben Ismail
Ottawa,Canada
Summary
Recent graduate with a strong foundation in management, leadership, and operations. As an experienced professional and former student-athlete, I bring skills in time management, discipline, teamwork, and resilience. Ready to leverage these strengths to drive success and contribute to a dynamic organization.
Overview
7
7
years of professional experience
Work History
Appeals Clerk
Canada Revenue Agency
05.2024 - 09.2024
- Supported the Appeals Branch by managing key administrative tasks, setting up mailing procedures, tracking correspondence, and coordinating building-related issues to keep operations smooth
- Welcomed new students and handled onboarding/offboarding, managed inventory, and organized files by scanning and uploading documents to keep records accessible
- Captured key discussions, decisions, and action items as the designated note-taker in management meetings, ensuring clear communication and follow-up
Appeals Officer
Canada Revenue Agency
05.2023 - 05.2024
- Managed regular and project files, organized and prioritized appeals for fair and thorough review, ensuring all documentation and evidence were considered in the decision-making process
- Conducted hearings, gathered evidence, and applied tax laws to evaluate appeals, facilitating information exchange and making informed decisions based on laws, regulations, and precedents
- Facilitated mediation to resolve appeals when possible and maintained meticulous records, staying updated on tax laws to ensure transparency and accountability
Merchandiser
PEPSICO
03.2022 - 12.2023
- Maintained shelving, racks, and displays to optimize presentation and visibility of Pepsi products in retail stores, implementing merchandising strategies to drive sales
- Conducted inventory checks, organized back-room stock, and rotated expired products to ensure quality standards and efficient product replenishment
- Built strong relationships with store managers and staff for collaborative merchandising, provided feedback to senior management on strategies and product assortment, and adhered to company policies and safety guidelines to maintain brand integrity
Manager
Men In Trucks
07.2017 - 02.2022
- Started as a mover and was promoted to Manager within a year, showcasing strong leadership and organizational skills while managing all aspects of the moving company's operations, including customer bookings and employee hiring
- Led the recruitment process for movers, ensuring a skilled workforce to meet customer demands, and oversaw financing and budgeting to track revenue, manage expenses, and optimize financial performance
- Developed strategies to improve operational efficiency, reduce costs, and enhance customer satisfaction while fostering a positive work environment and successfully resolving customer issues to ensure high levels of satisfaction and retention, all while maintaining compliance with industry regulations and safety standards
Team Lead
NPSG Global
05.2021 - 09.2021
- Played a key role in building storage pods at Amazon, consistently achieving the daily goal of 80 units and demonstrating a strong work ethic while preparing the new warehouse for operations
- Promoted to Team Leader, responsible for assigning tasks, planning work schedules, and providing leadership to optimize team performance while fostering a collaborative environment
- Collaborated with management on training and development initiatives, maintained focus on safety protocols and company standards, and contributed to overall warehouse success through effective leadership and a commitment to excellence, receiving commendations for reliability, punctuality, and professionalism in delivery operations
Education
Bachelor of Commerce Honours - Concentration in Management
Sprott School of Business, Carleton University
04.2024
Skills
- Microsoft Excel
- Microsoft Access
- Data analysis
- Pivot tables
- Financial modeling
- Adobe Creative Suite
- Photoshop
- Illustrator
- Market research
- Competitor analysis
- Content creation
- Writing
- Designing visuals
- Curating multimedia
- Communication
- Collaboration
- Leadership
- Teamwork
- Accountability
- Problem-solving
- Creativity
- Analytical thinking
References
- Yu Qing (Milly) Pang, Canada Revenue Agency, Team Leader, Appeals Branch, YuQing.Pang@cra-arc.gc.ca, (343) 574-3278
- Meriem Dakka, CPA, Canada Revenue Agency, Team Leader, Appeals Branch, Meriem.Dakka@cra-arc.gc.ca, (613) 619-1833
Languages
English
Full Professional
Affiliations
mo
Timeline
Appeals Clerk
Canada Revenue Agency
05.2024 - 09.2024
Appeals Officer
Canada Revenue Agency
05.2023 - 05.2024
Merchandiser
PEPSICO
03.2022 - 12.2023
Team Lead
NPSG Global
05.2021 - 09.2021
Manager
Men In Trucks
07.2017 - 02.2022
Bachelor of Commerce Honours - Concentration in Management
Sprott School of Business, Carleton University
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