Mohamed Azeez
Scarborough,ON
Summary
Dedicated and integrity-driven leader with supervisory experience in high-accountability environments, including financial operations and security. Proven ability to assess risk, make sound decisions under pressure, and maintain strict compliance with policy and regulatory standards. Background in youth mentorship and community engagement, with a demonstrated commitment to public service, ethical conduct, and fostering safe environments.
Overview
9
9
years of professional experience
3
3
Certifications
Work History
Assistant Manager
BMO
Toronto, Ontario
08.2025 - Current
- Supervised and supported a team of 10 associates in high-volume financial operations, ensuring accuracy, accountability, and adherence to strict regulatory standards.
- Serve as escalation point for sensitive or time-critical matters, resolving issues professionally while balancing risk management and client service.
- Lead performance management, coaching, and training initiatives to promote team development and operational discipline.
- Monitor quality control metrics and implement corrective action plans to maintain high accuracy and procedural integrity.
- Collaborate with cross-functional partners to ensure consistent application of policy and procedural fairness.
VirtVirtual Experience Associate → Team Lead /Data Analyst
BMO
Toronto, ON
05.2022 - 08.2025
- Promoted to Team Lead/Data Analyst in recognition of strong performance, leadership capability, and analytical expertise.
- Supervised and coached a team of 16 associates, fostering accountability, professionalism, and continuous improvement in a performance-driven environment.
- Monitored and analyzed sales metrics, fraud trends, and operational errors, producing detailed end-of-month reports with actionable recommendations for senior leadership.
- Led regular coaching sessions and call monitoring initiatives, resulting in a 60% reduction in call handling time and significant improvements in service efficiency.
- Managed and reviewed over 40 new client profiles daily, ensuring proper documentation, regulatory adherence, and personalized client service.
- Exceeded individual sales and performance targets by 120%, demonstrating strong discipline, initiative, and results-driven performance.
- Collaborated with internal partners to align strategy, improve client experience, and enhance overall team cohesion.
Security Officer
Paladin Security
05.2017 - 07.2021
- Conducted routine patrols of buildings and surrounding grounds to maintain a secure environment and proactively identify safety risks.
- Responded to incidents and complaints by gathering relevant information, assessing situations, and implementing appropriate resolutions in accordance with policy.
- Prepared detailed and accurate incident reports, documenting observations, actions taken, and outcomes to support accountability and follow-up investigations.
- Controlled and monitored vehicle and pedestrian access points, ensuring compliance with security protocols and preventing unauthorized entry.
- Provided safety escorts to vulnerable staff and students, demonstrating professionalism, situational awareness, and strong interpersonal communication skills.
- Assisted Toronto Police Service (TPS), Toronto Fire Services (TFS), and Emergency Medical Services (EMS) during emergencies and active response situations, ensuring coordinated and efficient support.
Activity Coordinator/Mentor
Boys & Girls Club of West Scarborough
Toronto, Ontario
09.2017 - 01.2021
- Supervised and maintained a safe, structured, and inclusive environment for up to 25 children and youth aged 4–15, ensuring their physical and emotional well-being.
- Developed and implemented weekly programming consisting of 15+ structured activities designed to promote engagement, teamwork, and positive social development.
- Integrated academic support and life skills development into programming to encourage responsibility, resilience, and long-term personal growth.
- Mentored youth in setting and achieving realistic short- and long-term goals, including academic improvement, behavioral development, and career planning.
- Supported conflict resolution among participants by applying de-escalation techniques and reinforcing positive behavioral expectations.
- Collaborated with families, community stakeholders, and partner organizations to connect youth with additional support services and development opportunities.
Education
High School Diploma -
St. John Paul II Catholic Secondary School
Toronto, ON06.2016
Skills
- Operational risk recognition and assessment
- Incident documentation and report writing
- Supervisory leadership and performance coaching
- Investigative information gathering
- Community engagement and youth mentorship
- Data-driven performance analysis
- Conflict de-escalation and behavioral intervention
Certification
First Aid CPR-C + AED
Affiliations
Employee Giving Ambassador- BMO
Accomplishments
Employee of the Quarter - BMO
Timeline
Assistant Manager
BMO
08.2025 - Current
VirtVirtual Experience Associate → Team Lead /Data Analyst
BMO
05.2022 - 08.2025
Activity Coordinator/Mentor
Boys & Girls Club of West Scarborough
09.2017 - 01.2021
Security Officer
Paladin Security
05.2017 - 07.2021
High School Diploma -
St. John Paul II Catholic Secondary School