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Mohamed Anis Hamdi
Montreal,QC
Summary
Dynamic remote and freelance professional with a robust background in AI model training, data annotation, help desk support, and user experience testing. Expertise in evaluating AI outputs for accuracy and quality, along with a proven ability to organize structured datasets and deliver actionable feedback to enhance system performance. Proficient in assisting users through help desk tasks, troubleshooting basic issues, and providing support across various digital platforms. Strong attention to detail and exceptional communication skills ensure effective collaboration in remote environments while adhering to structured procedures.
Overview
8
8
years of professional experience
Work History
AI Specialist
Mercor, TELUS Digital, Outlier AI, Aurora Studio
Remote —USA And Canada
08.2023 - Current
- Analyzed and rated AI model responses to enhance overall quality and performance metrics.
- Conducted comprehensive data labeling and categorization to support the development of machine learning algorithms.
- Executed data collection and organization tasks, encompassing documents, PDFs, images, and web content for streamlined information retrieval.
- Analyzed AI-generated outputs for discrepancies and adherence to policy guidelines, enhancing overall content quality.
- Monitored and enforced project guidelines, maintaining superior quality standards in the execution of large-scale AI initiatives.
QA & Game Tester
GameTester, PlaytestCloud
Remote —USA And Canada
01.2025 - Current
- Analyzed gameplay mechanics and user experience during game testing sessions to identify areas for improvement.
- Evaluated game mechanics and provided detailed feedback to optimize balance and engagement.
- Analyzed user experience during play sessions, pinpointing and reporting bugs, glitches, and usability concerns for resolution.
- Analyzed functionality and user experience of mobile and web-based games in multiple device settings and environments.
- Conducted thorough reviews of UI/UX features and recommended actionable changes to elevate overall player engagement.
User Research & Market Research Contributor
SurveyTime, Freecash, Idle-Empire,Qmee
Remote —USA
01.2024 - Current
- Analyzed user feedback and product performance through comprehensive research studies across various sectors.
- Analyzed survey data and usability findings to inform strategic decision-making and improve user experience.
- Conducted evaluations of customer experiences, delivering comprehensive insights to improve product and service offerings.
- Performed detailed evaluations of websites, mobile applications, and digital platforms, focusing on usability and performance from an end-user viewpoint.
- Conducted thorough research and delivered data insights to support product development and optimize marketing efforts.
Technical Support Analyst
SSC Canada
Montreal, QC
11.2022 - 07.2023
- Conducted thorough analysis of system performance metrics to prevent escalation of potential problems.
- Diagnosed and resolved customer issues, offering tailored technical solutions and maintaining clear communication through both telephonic and in-person engagements.
- Designed and applied thorough preventive maintenance plans to ensure optimal performance and durability of equipment.
- Executed configuration of user accounts and designation of permissions to maintain compliance with access protocols within the system.
- Conducted thorough assessments of performance and market trends through comprehensive reporting to support strategic planning.
Help Desk Support Specialist
Technicolor
Montreal, QC
04.2022 - 07.2022
- Developed comprehensive reports to assess performance and evaluate market trends for strategic insights.
- Configured user accounts and designated permissions to ensure appropriate access levels within the system.
- Designed and applied comprehensive preventive maintenance strategies to uphold equipment performance and longevity.
- Resolved customer issues and offered technical solutions, ensuring effective communication through both phone and in-person channels.
- Analyzed system performance metrics to detect and address potential issues before they escalated.
Desktop Support Technician
Teleperformance (Apple Contract)
Montreal, QC
07.2020 - 03.2021
- Resolved technical issues related to software and hardware, significantly improving client productivity and satisfaction.
- Utilized extensive expertise in company offerings to improve efficiency and ensure swift resolution of customer issues.
- Streamlined software update procedures by delivering clear, step-by-step instructions to users through phone and email communications.
- Simplified complex technical information to improve customer understanding and increase retention rates.
- Fostered client connections that resulted in heightened referrals and loyalty, attributed to superior technical support services provided.
Computer Helpdesk Technician
Asurion
Montreal, QC
10.2018 - 04.2019
- Diagnosed and addressed technical issues related to hardware and software, contributing to improved user satisfaction levels.
- Analyzed system failures and implemented solutions to maintain seamless functionality and user satisfaction.
- Created detailed entries of troubleshooting procedures and solutions in knowledge base to facilitate team reference and support.
- Led cross-functional team initiatives to ensure effective implementation of software updates and upgrades.
- Guided new employees through helpdesk procedures and customer service techniques to ensure effective support delivery.
Education
Some College (No Degree) - Computer Science Studies
Laval University
QCDEP - Helpdesk Support
Teccart
Montreal, QCSkills
- Machine learning evaluation techniques
- Data labeling proficiency
- Game quality evaluation
- Usability testing expertise
- Evaluation of prompt effectiveness
- Data management
- Defect tracking
- Contribution to research initiatives
- Problem-solving skills
- Meticulous attention to specifics
Languages
English
Full Professional
French
Full Professional
Arabic
Native or Bilingual
Interests
- Strategy Games
- Swimming
- Gym Workouts
- Music
- Personal Development
- Watching Movies and TV Shows
- Playing Sports
- I like trying new recipes and food trends
- Artificial Intelligence (AI) and Machine Learning
- Blockchain Technology and Cryptocurrency
Timeline
QA & Game Tester
GameTester, PlaytestCloud
01.2025 - Current
User Research & Market Research Contributor
SurveyTime, Freecash, Idle-Empire,Qmee
01.2024 - Current
AI Specialist
Mercor, TELUS Digital, Outlier AI, Aurora Studio
08.2023 - Current
Technical Support Analyst
SSC Canada
11.2022 - 07.2023
Help Desk Support Specialist
Technicolor
04.2022 - 07.2022
Desktop Support Technician
Teleperformance (Apple Contract)
07.2020 - 03.2021
Computer Helpdesk Technician
Asurion
10.2018 - 04.2019
DEP - Helpdesk Support
Teccart
Some College (No Degree) - Computer Science Studies
Laval University