Mohamed Anis Hamdi
Montréal,QC
Summary
Bilingual AI Specialist and QA Professional with 3+ years of experience in AI data operations, LLM evaluation, multimodal annotation, computer vision data collection, and software quality assurance. Experienced in training and evaluating AI systems through structured annotation, validation, prompt analysis, and human feedback workflows. Skilled in exploratory and functional testing across web, mobile, SaaS, fintech, and gaming platforms. Strong background in technical support, bug reporting, UX analysis, and AI workflow optimization using Jira, TestRail, ServiceNow, and Zendesk.
Overview
8
8
years of professional experience
Work History
AI Data Specialist / AI Evaluator
MERCOR
USA
11.2025 - Current
- Led data annotation projects to enhance machine learning model training accuracy.
- Mentored junior team members on best practices in AI data labeling techniques.
- Developed and refined annotation guidelines to improve consistency across datasets.
- Collaborated with cross-functional teams to align project goals and deliverables.
- Implemented quality control measures to ensure high standards in data accuracy and reliability.
AI Data Annotator / AI Rater
TELUS Digital
Montreal, QC
10.2025 - Current
- Developed high-quality annotation guidelines to enhance data accuracy and consistency.
- Led training sessions for new annotators, fostering skill development and operational efficiency.
- Streamlined annotation processes, reducing turnaround time while ensuring data integrity.
- Conducted quality assurance checks to maintain standards across large datasets.
- Collaborated with cross-functional teams to refine AI model training through annotated data insights.
Data Collection Specialist
Aurora Studio
Montreal, QC
07.2025 - Current
- Designed and implemented data collection protocols to enhance accuracy and efficiency.
- Analyzed diverse datasets to identify trends and inform strategic decision-making.
- Collaborated with cross-functional teams to streamline data processing workflows.
- Developed training materials for new staff on data entry best practices.
- Conducted regular audits of collected data to ensure integrity and compliance with standards.
Video Game QA Tester / Playtester
GameTester
Montreal, QC
07.2025 - Current
- Conducted thorough testing on game functionalities and performance, ensuring high-quality standards.
- Identified and documented bugs, providing detailed reports for development teams to facilitate resolution.
- Collaborated with cross-functional teams to refine gameplay mechanics and enhance user experience.
- Developed test plans and cases based on project requirements, ensuring comprehensive coverage of features.
- Streamlined testing processes by implementing automated scripts, improving efficiency and reducing turnaround time.
AI/ML Chatbot Trainer
Outlier
Remote, USA
08.2023 - 12.2025
- Developed training datasets to enhance AI model accuracy and performance.
- Analyzed data quality and identified inconsistencies to improve training outcomes.
- Collaborated with cross-functional teams to align training objectives with business goals.
- Implemented feedback mechanisms to refine content based on user interactions.
- Monitored model performance metrics and adjusted training strategies accordingly.
Technical Support Analyst
SSC Canada
Montreal, QC
11.2022 - 07.2023
- Monitored system performance to identify potential issues.
- Responded to customer inquiries and provided technical assistance over phone and in person.
- Developed and implemented preventive maintenance procedures.
- Created user accounts and assigned permissions.
- Generated reports to track performance and analyze trends.
Help Desk Support Specialist
Technicolor
Montreal, QC
04.2022 - 07.2022
- Generated reports to track performance and analyze trends.
- Created user accounts and assigned permissions.
- Developed and implemented preventive maintenance procedures.
- Responded to customer inquiries and provided technical assistance over phone and in person.
- Monitored system performance to identify potential issues.
Desktop Support Technician
Teleperformance (Apple Contract)
Montreal, QC
07.2020 - 03.2021
- Provided exceptional technical support for software and hardware, resulting in reduced downtime for clients.
- Increased efficiency with comprehensive knowledge of company products and services, allowing for quick issue resolution.
- Enabled seamless software updates by guiding users through installation processes step-by-step over phone or email communications effectively.
- Achieved higher customer retention rates through excellent communication skills when explaining complex technical concepts in simple terms.
- Established a strong rapport with clients, leading to increased referrals and repeat business due to exceptional technical support services.
Computer Helpdesk Technician
Asurion
Montreal, QC
10.2018 - 04.2019
- Provided technical support for hardware and software issues, enhancing user satisfaction.
- Diagnosed and resolved system malfunctions, ensuring timely issue resolution.
- Documented troubleshooting procedures and solutions in knowledge base for team reference.
- Collaborated with cross-functional teams to implement software updates and upgrades effectively.
- Assisted in training new staff on helpdesk processes and customer service best practices.
Education
Computer Science Studies
Laval University
QCDEP - Helpdesk Support
Teccart
Montreal, QCSkills
- AI Data Annotation
- LLM Evaluation & Prompt Review
- Computer Vision Datasets
- Multimodal Data Collection
- QA & Playtesting
- Functional & Exploratory Testing
- Jira & TestRail
- API Testing (Postman)
- ServiceNow / Zendesk / Freshdesk
- Bug Reporting & UX Analysis
- Technical Troubleshooting
- SQL Basics
- Selenium (Basic)
Languages
English
Full Professional
French
Full Professional
Arabic
Native or Bilingual
Interests
- Strategy Games
- Swimming
- Gym Workouts
- Music
- Personal Development
- Watching Movies and TV Shows
- Playing Sports
- I like trying new recipes and food trends
- Artificial Intelligence (AI) and Machine Learning
- Blockchain Technology and Cryptocurrency
Timeline
AI Data Specialist / AI Evaluator
MERCOR
11.2025 - Current
AI Data Annotator / AI Rater
TELUS Digital
10.2025 - Current
Data Collection Specialist
Aurora Studio
07.2025 - Current
Video Game QA Tester / Playtester
GameTester
07.2025 - Current
AI/ML Chatbot Trainer
Outlier
08.2023 - 12.2025
Technical Support Analyst
SSC Canada
11.2022 - 07.2023
Help Desk Support Specialist
Technicolor
04.2022 - 07.2022
Desktop Support Technician
Teleperformance (Apple Contract)
07.2020 - 03.2021
Computer Helpdesk Technician
Asurion
10.2018 - 04.2019
DEP - Helpdesk Support
Teccart
Computer Science Studies
Laval University