Mohamed Anis Hamdi

Bilingual professional with over 5 years of experience in quality assurance, technical support, and AI/ML training, delivering exceptional results in diverse environments. Expertise includes functional, exploratory, and usability testing across web, mobile, video games, SaaS, and fintech sectors, with a strong focus on bug reporting and prioritization using tools such as Jira and TestRail. Proficient in annotating, evaluating, and optimizing NLP models for chatbots and large language models (LLMs), supported by a solid foundation in customer service and ITIL-based ticket management systems including ServiceNow, Zendesk, and Freshdesk. Recognized for analytical thinking, effective communication skills, and a commitment to enhancing user experience.