Summary
Overview
Work History
Education
Skills
Timeline
Generic

Mohamed Abouelamrin

Toronto,ON

Summary

Computer Information Systems student with intermediate-level skills in computer networking, including TCP/IP, LAN and wireless networking, and client–server communication. Practical experience in IT support and freelance technical support, troubleshooting Internet connectivity, network protocols, and TCP/IP-based applications, with hands-on exposure to real-world networking environments.

Overview

2
2
years of professional experience

Work History

Freelance
Toronto, Ontario
03.2025 - Current

• Provided freelance technical support for home and small office networks.
• Assisted clients with Internet connectivity, LAN setup, and wireless network configuration.
• Configured and troubleshot IP addressing and basic network settings on end-user devices.
• Diagnosed connectivity issues affecting web based and network applications.
• Supported client server communication over TCP/IP-based networks.
• Assisted with Wi-Fi setup, performance optimization, and wireless connectivity issues.

IT Support Specialist

Enso Connect
Toronto, Ontario
02.2024 - 02.2025


• Worked with client–server network models and Internet-based applications, including web and network services.
• Diagnosed and resolved issues related to application layer communication such as HTTP-based services and DNS resolution.
• Assisted in identifying and resolving transport-layer issues involving TCP and UDP connections.
• Performed basic IP configuration and troubleshooting, including IPv4 addressing and packet delivery behavior.
• Supported local area network (LAN) connectivity, including Ethernet and wireless network access.
• Assisted users with wireless and mobile network connectivity, including Wi-Fi configuration and performance issues.

Education

Bachelor of Science - Computer Information Systems

Athabasca University
Athabasca
09-2025

Bachelor of Arts - Law

Carleton University
Ottawa, Ontario
06-2023

Skills

  • TCP/IP networking
  • LAN and Wi-Fi networking
  • Team collaboration
  • Client communication
  • Analytical and critical thinking
  • IPv4 addressing and subnetting
  • HTTP, DNS, TCP/UDP, network
  • troubleshooting, Python and PHP

Timeline

Freelance
03.2025 - Current

IT Support Specialist

Enso Connect
02.2024 - 02.2025

Bachelor of Science - Computer Information Systems

Athabasca University

Bachelor of Arts - Law

Carleton University
Mohamed Abouelamrin