Mohamed Amezial
Marrakech,Morocco
Summary
Energetic and multilingual professional with dynamic customer service skills. Thrives in a team-driven environment, consistently demonstrating poise, personability, dedication, and exceptional customer relations. Recognized for a welcoming attitude.
Overview
7
7
years of professional experience
Work History
English moderator
Majorel call center
01.2021 - Current
- Reviewed and approved content submissions according to established policies, ensuring quality control across all channels.
- Collaborated with fellow moderators to create a safe, inclusive online environment for users.
Crew Team Member
McDonald’s
01.2019 - Current
- Worked well with teammates and accepted coaching from management team.
- Provided excellent customer service by greeting customers and meeting quality expectations..
- Resolved customer complaints quickly and professionally, ensuring repeat patronage.
Sales Representative
MARWA
01.2018 - 01.2018
- Enhanced client satisfaction by addressing concerns promptly and providing exceptional service.
- Generated additional sales opportunities with upselling and cross-selling techniques.
- Expanded customer base through cold calling, networking, and relationship building.
- Increased sales revenue by identifying and targeting high-potential accounts.
Education
Diploma - Aviation & Hospitality
Sky Sea
Marrakech01.2020
University Degree - English Literature
Caddy Ayyad University
Marrakech01.2018
12 Degree Holder - Modern Literatures
Zerktouni
Marrakech01.2017
Skills
- Cross-cultural communication
- Stress tolerance
- Critical thinking
- Teamwork
- Customer service
- Flexible schedule
Languages
Arabic
Native or Bilingual
French
Professional Working
English
Full Professional
Hobbies and Interests
Travel , sport , language .
Timeline
English moderator
Majorel call center
01.2021 - Current
Crew Team Member
McDonald’s
01.2019 - Current
Sales Representative
MARWA
01.2018 - 01.2018
Diploma - Aviation & Hospitality
Sky Sea
University Degree - English Literature
Caddy Ayyad University
12 Degree Holder - Modern Literatures
Zerktouni
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