Mohamed Amchtkou
Nepean,ON
Summary
Professional and knowledgeable customer service agent, offering close to 7 years of experience in F&B management and 2 years of coordination and dispatching of services in aviation. Highly efficient and accurate with strong planning and problem solving. Looking for a role to utilize my skills and background experience.
Overview
16
16
years of professional experience
Work History
Delivery Driver
Doordash , Uber Eats
09.2023 - Current
- Completed on-time deliveries by choosing best and most efficient routes.
- Maintained upbeat, positive attitude in busy, customer-focused environment.
Sales Associate
Rona,Kincardine
04.2023 - 09.2023
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Engaged with customers to build rapport and loyalty.
- Solved customer challenges by offering relevant products and services.
- Prepared merchandise for sales floor by pricing or tagging.
Health, safety & security dept. Manager
CHIRP FOODS INC. McDonald’s .
07.2022 - 12.2022
- Assist GM with business planing, inventory and guest experience.
- assist with daily operations of the store ; run shifts , supervise , train ,coach the team , minimize cost and increase sales.
- lead health and safety team; Conduct safety and security meetings to ensure my team gets updates on standards and procedures.
Customer experience dept. manager
McDonald’s company, Kincardine Ontario
07.2019 - 10.2021
- Assist in running profitable shifts by effective management of people, products and equipments
- Handle customer complaints and ensure they have a memorable experience
- Train, coach and communicate to the team the procedures and standards of the company.
- assist with inventory and training .
First assistant manager
McDonald’s company KSA
03.2016 - 05.2019
- Assist with business planing and day-to-day operations
- Assist in scheduling, training, inventory management
- Ensure safety and security awareness in store is in high level.
Restaurant supervisor
Hotel Sofitel, Morocco
07.2013 - 01.2016
- Supervise the floor and ensure dine in and buffet set up is done properly
- Assist with training, inventory and customer satisfaction.
Aviation coordination agent
Airlines supervisors experts, Morocco
06.2011 - 06.2013
- Assist airline companies including private aviation with all the services needed
- Ensure all services dispatched and acknowledged by the concerned third party companies including fuel, catering, transportation, hotels
- Provide landing and overflight permits for aircrafts.
- supervise handling services at the airport.
Food supervisor
Nino restaurant KSA
08.2008 - 08.2010
- Assist managers with day to day operations including table service, cash handling, customer complaints.
Education
AZ Drivers Licence, C Drivers Licence - Driving
Ontario Driving School
London, ON08.2024
Bachelor of Arts - linguistics
Ibno Zoher University
Agadir, Morocco07.2005
Skills
- Customer service
- Attention to details
- Effective time management
- Team player
- driving skills
- inventory management
- cash handling
Languages
English
Professional Working
French
Limited Working
Arabic
Native or Bilingual
Timeline
Delivery Driver
Doordash , Uber Eats
09.2023 - Current
Sales Associate
Rona,Kincardine
04.2023 - 09.2023
Health, safety & security dept. Manager
CHIRP FOODS INC. McDonald’s .
07.2022 - 12.2022
Customer experience dept. manager
McDonald’s company, Kincardine Ontario
07.2019 - 10.2021
First assistant manager
McDonald’s company KSA
03.2016 - 05.2019
Restaurant supervisor
Hotel Sofitel, Morocco
07.2013 - 01.2016
Aviation coordination agent
Airlines supervisors experts, Morocco
06.2011 - 06.2013
Food supervisor
Nino restaurant KSA
08.2008 - 08.2010
AZ Drivers Licence, C Drivers Licence - Driving
Ontario Driving School
Bachelor of Arts - linguistics
Ibno Zoher University
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